Browsing by Author Melão, Nuno
Showing results 1 to 11 of 11
| Issue Date | Title | Author(s) | Type | Access Type |
| 9-Jan-2020 | Artificial Intelligence Theory in Service Management | Reis, João; Santo, Paula Espírito; Melão, Nuno | article |  |
| 2014 | A avaliação de desempenho docente na perspetiva dos diretores escolares: Um estudo empírico | Gonçalves, Maria; Melão, Nuno | contributionToPeriodical |  |
| Jan-2015 | Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations | Reis, João; Amorim, Marlene; Melão, Nuno | bookPart | |
| 2016 | EQUASS Assurance Certification: The View of Pioneer Adopters | Melão, Nuno; Amorim, Marlene; Marimon, Frederic; Alegre, Inés | article | |
| Mar-2015 | Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study | Melão, Nuno; Guia, Sara | article | |
| 30-Sep-2019 | Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry | Reis, João; Amorim, Marlene; Melão, Nuno | article | |
| 2016 | O perfil de saúde de crianças vigiadas em consultas de cuidados primários na cidade de Viseu, Portugal | Amaral, Ângela; Melão, Nuno | article | |
| 2017 | Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services | Melão, Nuno; Maria Guia, Sara; Amorim, Marlene | contributionToPeriodical |  |
| 20-Nov-2020 | Service robots in the hospitality industry: The case of Henn-na hotel, Japan | Reis, João; Melão, Nuno; Salvadorinho, Juliana; Soares, Bárbara; Rosete, Ana | article | |
| 2015 | Service Science | Melão, Nuno | bookPart | |
| 2015 | Servitization | Melão, Nuno | bookPart | |
