Browsing by Author "Veiga, Pedro"
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- Competitiveness of the Hotel Industry: A Knowledge Management ApproachPublication . Pinto Gomes Ambrósio, Luís Filipe; Veiga, Pedro; Ribeiro Ferreira, Raúl dos SantosThere is also an emerging research agenda on knowledge management within the hotel sector. Hotels are currently increasingly dependent on their competence to possess internal and external knowledge, making knowledge a critical resource for competitiveness and obtaining competitive advantages for innovation and differentiation of its competitors. Strategies tacit-oriented and explicit-oriented knowledge also has the dominant role in hospitality service operations. The principal goal of this study is to identify the role of knowledge management organizational processes as a determinant of competitiveness in the hotel industry, particularly how knowledge management strategies centered on the source (internal and external) and knowledge (tacit and explicit) have positive an impact on the competitiveness of hotels. We use a quantitative approach based in an email survey applied to 55 Portuguese hotels. Our results show that knowledge management strategies oriented to source and type of knowledge are critical for hotels competitiveness and obtaining competitive advantages.
- Consumer Behavior: A Literature Review of the Early Research on the COVID-19 OutbreakPublication . Diogo, Julien; Veiga, PedroThe outbreak of COVID-19 has substantially altered trends and the research agenda in Consumer Behavior (CB). The main objectives of this article is analyze and classify the main contributions published the early research on CB on the COVID -19 pandemic , seeking to discover the perspective and the gaps and outline future avenues of research . With this article, we performed a systematic literature review based on articles published in Web of Science (WoS). We used a bibliometric approach based on Bibliographic Coupling of Documents complemented by a thematic analysis which allows us to provide a more holistic overview of the domain under study. Based on literature review six key thematic areas were identified in CB research of early stage of the pandemic: Environmental Factors, Social Media CB and Business Strategies, Personal and Psychological Characteristics , Purchase Process , and Panic buying . The conclusions present limitations inherent to systematic literature review articles, in particular the filters used to limit the search.