Publication
Satisfaction of deaf people with the health care system quality
| dc.contributor.author | Farias, Betânia | |
| dc.contributor.author | Cunha, Madalena | |
| dc.date.accessioned | 2018-02-16T15:17:09Z | |
| dc.date.available | 2018-02-16T15:17:09Z | |
| dc.date.issued | 2017 | |
| dc.description.abstract | Introduction: The communication barrier between deaf and hearing people harms the active participation of the deaf person in society. Objective: To evaluate the satisfaction of the deaf person with the quality of the actions and services offered in public health units. Methods: An exploratory, descriptive, cross-sectional study was carried out on a sample of 15 deaf people with severe or profound hearing loss, of both genders (10 men and 5 women), who communicate through Sign Language (Libras), aged between 20 and 38 years, who use public health services. A Satisfaction Questionnaire was used. Results: Most participants (86.7%) were very dissatisfied with the level of communication of the employees, 80% reported lack of informative and educational materials and 53.3% showed a negative level of satisfaction regarding the timeliness of scheduling appointments and delivery of test results. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.doi | 10.29352/mill0204.07.00149 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.19/4833 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Deafness | pt_PT |
| dc.subject | Satisfaction | pt_PT |
| dc.subject | Assistance | pt_PT |
| dc.subject | Health | pt_PT |
| dc.title | Satisfaction of deaf people with the health care system quality | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Viseu | pt_PT |
| oaire.citation.endPage | 88 | pt_PT |
| oaire.citation.issue | 04 | pt_PT |
| oaire.citation.startPage | 79 | pt_PT |
| oaire.citation.title | Millenium | pt_PT |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |