Patient satisfaction in relation to nursing care at home

Chaves, Claudia; Santos, Mário

Publication

Patient satisfaction in relation to nursing care at home

2016-02-09Journal article

dc.contributor.author	Chaves, Claudia
dc.contributor.author	Santos, Mário
dc.date.accessioned	2016-04-11T08:25:50Z
dc.date.available	2016-04-11T08:25:50Z
dc.date.issued	2016-02-09
dc.description.abstract	With regards to home care, primary care nurses should carry out their activities and performance with an emphasis on health education. Considering patient satisfaction in the relationship aspect of helping and communication can contribute to improving nursing care. This cross-sectional, descriptive and analytical study, whose aim is to assess the degree of patient satisfaction in relation to nursing care provided at home, particularly in the dimensions of relationships, communication and health education. To conduct this research an intentional non-probabilistic sample, consisting of 44 dependent patients, belonging to the area of a health centre in the central region of Portugal, who receive nursing care at home was selected. The data collection instrument used was a form, consisting of two parts: the first part to characterise the sample with 10 questions, one of which is subdivided and the second part consisting of 16 Likert type scale questions to obtain the patients’ opinions. From our results we stress that our sample had a very aged population, mostly residing in urban areas. Satisfaction was evaluated in three dimensions: relationships, communication and health education. With regard to relationships, older males (age range 88-98 years), who are more highly dependent, married, uneducated and living in rural districts are more satisfied. Regarding communication, older males (88-98 years), with a greater degree of dependency, bachelors, educated and living in urban parishes are most satisfied. As for the health education dimension, younger men (68-78 years), who are less dependent, married, educated and living in urban environments are more satisfied. The main conclusions inferred are that, in the overall assessment of all of the dimensions, the classification is very good, and it is suggested that organizational investments are made and to equip health centres with human and material resources.	pt_PT
dc.identifier.citation	Chaves, C., & Santos, M. (2016). Patient satisfaction in relation to nursing care at home. Procedia - Social and Behavioral Sciences, 217, pp. 1124 – 1132. doi: 10.1016/j.sbspro.2016.02. 127 http://ac.els-cdn.com/S187704281600152X/1-s2.0-S187704281600152X-main.pdf?_tid=6940eed0-d025-11e5-84f9-00000aab0f26&acdnat=1455129660_b6095954ae62048e7a85855db852acaa	pt_PT
dc.identifier.doi	10.1016/j.sbspro.2016.02.127	pt_PT
dc.identifier.uri	http://hdl.handle.net/10400.19/3155
dc.language.iso	eng	pt_PT
dc.peerreviewed	yes	pt_PT
dc.publisher	Elsevier Ltd	pt_PT
dc.relation	The Portuguese Foundation for Science and Technology (FCT) through the project PEst-OE/CED/UI4016/2011, and the Center for Studies in Education, Technologies and Health (CI&DETS).	pt_PT
dc.relation.publisherversion	http://ac.els-cdn.com/S187704281600152X/1-s2.0-S187704281600152X-main.pdf?_tid=6940eed0-d025-11e5-84f9-00000aab0f26&acdnat=1455129660_b6095954ae62048e7a85855db852acaa	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by-nc-sa/4.0/	pt_PT
dc.subject	Patient satisfaction	pt_PT
dc.subject	Nursing home care	pt_PT
dc.subject	Primary care nursing	pt_PT
dc.title	Patient satisfaction in relation to nursing care at home	pt_PT
dc.type	journal article
dspace.entity.type	Publication
oaire.citation.endPage	1132	pt_PT
oaire.citation.startPage	1124	pt_PT
oaire.citation.title	Procedia - Social and Behavioral Sciences	pt_PT
oaire.citation.volume	217	pt_PT
rcaap.rights	openAccess	pt_PT
rcaap.type	article	pt_PT