Browsing by Author "Costa, Joana"
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- Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security ForcesPublication . Reis, João; Amorim, Marlene; Melão, Nuno; Cohen, Yuval; Costa, JoanaThe preliminary credibility assessment screening system (PCASS) is a US-based program, which is currently being implemented by intelligence units of the North Atlantic Treaty Organization (NATO) to make the initial screening of individuals suspected of infiltrating the Afghan National Defense and Security Forces (ANDSF). Sensors have been instrumental in the PCASS, leading to organizational change. The aim of this research is to describe how the ANDSF adapted to the implementation of PCASS, as well as implemented changes since the beginning of the program. To do so, we have conducted a qualitative, exploratory, and descriptive case study that allows one to understand, through the use of a series of data collection sources, a real-life phenomenon of which little is known. The results suggest that the sensors used in PCASS empower security forces with reliable technologies to identify and neutralize internal threats. It then becomes evident that the technological leadership that PCASS provides allows the developing of a relatively stable and consistent organizational change, fulfilling the objectives of the NATO and the ANDSF.
- Defence industries and open innovation: ways to increase military capabilities of the Portuguese ground forcesPublication . Reis, João; Melão, Nuno; Costa, Joana; Pernica, BohuslavThe European Defence Industry is undergoing profound changes. Industrial activity is now operating on a quintuple helix innovation model with the deep involvement of universities and governments in innovation. In addition, military innovations are being transferred to civil society, with increasing attention paid to the environment. In the first stage, we report on the state-of-the-art of existing research using PRISMA protocol. The PRISMA technique is widely accepted by the academic community for its ability to discover concepts, ideas, and debates about the defence industry. In the second stage, we present a case study involving the Portuguese Defence Industry, for which multiple data collection sources were used to ensure triangulation and corroboration. The results show that, in the light of the quintuple helix innovation model, it was possible to bring applications from theoretical discussion to real life. Moreover, within the scope of the triple helix, it was possible to develop, produce and test military products, allowing to improve the military capacity of ground forces. In the future, ecological concerns will likely increase, so we suggest a greater focus on this area of research.
- High-Tech Defense Industries: Developing Autonomous Intelligent SystemsPublication . Reis, João; Cohen, Yuval; Melão, Nuno; Costa, Joana; Jorge, DianaAfter the Cold War, the defense industries found themselves at a crossroads. However, it seems that they are gaining new momentum, as new technologies such as robotics and artificial intelligence are enabling the development of autonomous, highly innovative and disruptive intelligent systems. Despite this new impetus, there are still doubts about where to invest limited financial resources to boost high-tech defense industries. In order to shed some light on the topic, we decided to conduct a systematic literature review by using the PRISMA protocol and content analysis. The results indicate that autonomous intelligent systems are being developed by the defense industry and categorized into three different modes—fully autonomous operations, partially autonomous operations, and smart autonomous decision-making. In addition, it is also important to note that, at a strategic level of war, there is limited room for automation given the need for human intervention. However, at the tactical level of war, there is a high probability of growth in industrial defense, since, at this level, structured decisions and complex analytical-cognitive tasks are carried out. In the light of carrying out those decisions and tasks, robotics and artificial intelligence can make a contribution far superior to that of human beings.
- Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail IndustryPublication . Lopes, Marisa; Reis, João; Melão, Nuno; Costa, JoanaThe purpose of this research is to demonstrate how retailers have used the digital transformation to mitigate the negative effects of COVID-19. As this research aims to understand a real-life phenomenon for which there is very limited knowledge, we created the opportunity to empirically explore the digital transformation in the retail industry during COVID-19 pandemic. In general terms, the research follows a qualitative, descriptive, and exploratory case study design. The results have shown that retailers should focus on technological innovations, adapt their business models, manage their distribution channels, and strengthen their customer-centric strategy. Moreover, it is necessary to emphasize that while smart retail is gradually standing out in the sector, there are also some factors that have not been overcome, such as lack of digital culture, training, and digital leadership. Despite these identified difficulties, the adoption of a digital strategy will allow a differentiating, safe and secure shopping experience, which today is one of the decisive factors for the survival of companies. The COVID-19 pandemic had social and economic effects in all industries – retail was no exception. In turn, the digital technologies already used by companies began to contribute to retailers being able to respond more quickly to customer needs, having been fundamental in fighting the COVID-19 pandemic. To the best of the authors’ knowledge, this research is one of the first to explore this topic, bringing new contributions to theory and managerial practice.
- User communities: from nice-to-have to must-havePublication . Costa, Joana; Amorim, Inês; Reis, João; Melão, NunoWith Industry 5.0 already on the horizon, firms need to adapt their strategies to better cater to an increasingly demanding and sustainability-conscious customer base. At the same time, the role of customers has shifted from being mere passive buyers to active users, who not only demand personalized products and services to suit their needs and preferences, but also actively engage other users and stakeholders, thereby grounding the Quadruple Helix model. The objective of this paper is to assess the role of user communities in fostering firms’ innovation in all types of innovation. Econometric estimations identified the user community as a driver of innovation propensity. Additionally, the relevance of these communities across all types of innovation (mainly for product and process innovation) was proven. Robustness analysis confirmed the results obtained in different dimensions and established a connection to human capital. This finding revealed that absorptive capacity serves not only as a facilitator of innovation, but also as a moderator. The empirical contributions point towards the urgency of policy actions that consistently involve these agents as vehicles of responsible innovation, which can fine-tune the innovation paths towards an eco-friendlier innovation ecosystem. Further testing the connection between human capital and the user community is required, as the establishment of efficient communication channels promoting the knowledge flows inside the firm will leverage innovation outputs in the different innovation types.