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Are you lost? Using Facial Recognition to Detect Customer Emotions in Retail Stores

2019-11-24Conference object Restricted access
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dc.contributor.authorBorges, Valter
dc.contributor.authorP. Duarte, Rui
dc.contributor.authorCunha, Carlos
dc.contributor.authorMota, David
dc.contributor.editorThinkminden_US
dc.date.accessioned2024-10-15T07:30:57Z
dc.date.available2024-10-15T07:30:57Z
dc.date.issued2019-11-24
dc.date.updated2024-09-22T13:38:24Z
dc.description.abstractThe understanding of consumer behavior is a dynamic field, especially relevant to the success of companies and for consumer satisfaction. It is especially important in the situation of intense competition, currently characteristic for the retail store industry, where companies fight for every individual customer. Moreover, companies do not want customers to enter their system and leave without buying products they intended to buy. This has an impact on user satisfaction and retail stores income. In this paper we present a method that targets customer satisfaction in the aforementioned context using a facial recognition system acting at the emotional level of the customer. Our method is based on cumulative negative emotions that are associated to a sadness level, which triggers events for retail store assistants to help customers. Results show that this method is adequate to measure these emotions and is a useful reference for retail store assistant intervention.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.slugcv-prod-852187
dc.identifier.urihttp://hdl.handle.net/10400.19/8587
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectImage recognitionpt_PT
dc.subjectsentiment analysispt_PT
dc.subjectactivity recognitionpt_PT
dc.subjectuser satisfactionpt_PT
dc.subjectretail environmentspt_PT
dc.titleAre you lost? Using Facial Recognition to Detect Customer Emotions in Retail Storespt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.endPage54pt_PT
oaire.citation.startPage49pt_PT
oaire.citation.titleCENTRIC 2019 : The Twelfth International Conference on Advances in Human-oriented and Personalized Mechanisms, Technologies, and Servicespt_PT
person.familyNameMonteiro Amaro Duarte
person.familyNameCunha
person.givenNameRui Pedro
person.givenNameCarlos
person.identifiergIYE8M4AAAAJ
person.identifier2081924
person.identifier.ciencia-id211F-55A0-4B63
person.identifier.ciencia-idD71F-FC65-1F07
person.identifier.orcid0000-0002-6819-0985
person.identifier.orcid0000-0002-2754-5401
person.identifier.scopus-author-id14059938600
person.identifier.scopus-author-id39361170900
rcaap.cv.cienciaid211F-55A0-4B63 | Rui Pedro Monteiro Amaro Duarte
rcaap.rightsrestrictedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicationd56c3162-80a4-4ade-810d-43bae4ee6d73
relation.isAuthorOfPublication384f50cd-9e87-40bd-b610-58008e05bec1
relation.isAuthorOfPublication.latestForDiscoveryd56c3162-80a4-4ade-810d-43bae4ee6d73

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