Advisor(s)
Abstract(s)
A Diabetes é uma doença crónica caracterizada pelo
aumento dos níveis de glucose no sangue, apresentando
grande incidência na população portuguesa. Este estudo visa
determinar de que forma as variáveis sociodemográficas
(sexo, idade, local de residência) e a variável clínica (tempo de
diagnóstico da doença) influenciam o grau de satisfação dos
utentes na consulta de enfermagem da diabetes.
Realizou-se um estudo quantitativo não
experimental, descritivo-correlacional, de corte transversal,
com uma amostra de 195 utentes, de idades compreendidas
entre os 38 e 91 anos, maioritariamente do sexo feminino
(53,3%). Para a colheita de dados foi utilizado um
questionário de caracterização sociodemográfica e clínica e
uma escala de avaliação de satisfação do utente.
No que se refere ao grau de satisfação dos utentes,
verificámos que 43,6% estão “muito satisfeito”, 16,9%
“satisfeito” e 39,5% “pouco satisfeito”. Sendo que 46,2% dos
indivíduos do sexo feminino estão “pouco satisfeito” e 49,5%
dos indivíduos do sexo masculinos diz-se “satisfeito”. Não existem diferenças significativas entre o sexo,
local de residência, tempo de diagnóstico da doença e a
satisfação dos utentes. Relativamente à idade e à satisfação,
verificámos que existem diferenças bastante significativas.
Diabetes is a chronic disease characterized by increased levels of blood glucose, showing a high incidence in the Portuguese population. This study determine how the sociodemographic variables (sex, age, place of residence) and clinical variable (time of diagnosis of disease) influence the degree of customer satisfaction in the nursing appointments for diabetes. We conducted a quantitative study of non-experimental, descriptive, correlational, cross-sectional, with a sample of 195 clients aged between 38 and 91 years, mostly female (53.3%). For data collection a questionnaire was used for sociodemographic and clinical assessment and a range of client satisfaction. As regards the degree of satisfaction of clients we found that 43.6% are "very satisfied," 16.9% "satisfied" and 39.5% "somewhat satisfied". 46.2% of females are "somewhat satisfied" and 49.5% of males are "satisfied". There are no significant differences between sex, place of residence, time of disease diagnosis and user satisfaction. With regard to age and satisfaction we found that there are very significant differences.
Diabetes is a chronic disease characterized by increased levels of blood glucose, showing a high incidence in the Portuguese population. This study determine how the sociodemographic variables (sex, age, place of residence) and clinical variable (time of diagnosis of disease) influence the degree of customer satisfaction in the nursing appointments for diabetes. We conducted a quantitative study of non-experimental, descriptive, correlational, cross-sectional, with a sample of 195 clients aged between 38 and 91 years, mostly female (53.3%). For data collection a questionnaire was used for sociodemographic and clinical assessment and a range of client satisfaction. As regards the degree of satisfaction of clients we found that 43.6% are "very satisfied," 16.9% "satisfied" and 39.5% "somewhat satisfied". 46.2% of females are "somewhat satisfied" and 49.5% of males are "satisfied". There are no significant differences between sex, place of residence, time of disease diagnosis and user satisfaction. With regard to age and satisfaction we found that there are very significant differences.
Description
Keywords
Diabetes Satisfação Consulta de enfermagem Utentes
Citation
Chaves, Cláudia; Duarte, João; Almeida, Diana; Vidal, Mónica; Correia, Sandra & Mateus, Tânia (2012). Satisfação dos Utentes na Consulta de Enfermagem da Diabetes. Millenium, 43 (junho/dezembro). Pp. 29-45.