Publication
The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
| dc.contributor.author | Bricci, Luciana | |
| dc.contributor.author | Fragata, Anabela | |
| dc.contributor.author | Antunes, Joaquim | |
| dc.date.accessioned | 2016-04-11T08:13:13Z | |
| dc.date.available | 2016-04-11T08:13:13Z | |
| dc.date.issued | 2016-02 | |
| dc.description.abstract | The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfil commitments and performing the co-creation of value. | pt_PT |
| dc.identifier.doi | 10.7763/JOEBM.2016.V4.386 | pt_PT |
| dc.identifier.issn | 2301-3567 | |
| dc.identifier.uri | http://hdl.handle.net/10400.19/3147 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.subject | Loyalty | pt_PT |
| dc.subject | Trust | pt_PT |
| dc.subject | Commitment | pt_PT |
| dc.subject | Satisfaction | pt_PT |
| dc.title | The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 177 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 173 | pt_PT |
| oaire.citation.title | Journal of Economics, Business and Management | pt_PT |
| oaire.citation.volume | 4 | pt_PT |
| rcaap.rights | closedAccess | pt_PT |
| rcaap.type | article | pt_PT |
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