Browsing by Issue Date, starting with "2016-02"
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- Ferramentas da qualidade no apoio a gestão de pequenas empresas do setor de turismoPublication . Carvalho, Ana Branca; Canuto, SimoneA atividade hoteleira é o grande potencializador do crescimento das regiões, apoiando o comércio, a produção, o emprego e a prosperidade das cidades, vilas e aldeias. Regiões afastadas dos grandes centros têm dificuldade em manter redes de turismo de alta frequência, ou seja, estruturas diversificadas e de alto padrão para receber um número elevado de pessoas com diversidade de exigências. Outro fator refere-se aos altos custos para obter e manter as certificações do setor, como as estrelas para os hotéis e as classificações dos estabelecimentos de restauração. Os pequenos restaurantes, cafés, pensões e hotéis têm número reduzido de funcionários e em sua maioria os proprietários estão a frente do negócio e atuam dentro das diversas atividades diárias necessárias para manter o serviço a funcionar. Devido a esse fato, existe uma carência, em diversos casos, de pessoal disponível para a gestão direta, criação de regras e controlo de qualidade durante os processos. As ferramentas da qualidade, apoiadas na legislação atuante tanto no setor hoteleiro, quanto da restauração, podem potencializar as capacidades e competências dos profissionais e ampliar a competitividade no negócio. Alguns pontos a salientar são a melhoria dos processos e atividades da organização, redução de custo, queda no desperdício de tempo e de material, aperfeiçoamento e integração das equipas, informações atualizadas para uma gestão empresarial mais eficiente. Este estudo, embora ainda teórico, pretende exemplificar formas de potencializar a capacidade dos pequenos empreendimentos no setor de hospedagem e restauração para atrair o turismo as regiões de Lamego, Régua entre outras do Douro. Com união de esforços é possível estabelecer regras, critérios, normas e padrões para os serviços potencializando o turismo da região. Considera-se que mesmo com um número reduzido de funcionários, que condiz com a realidade atual, os principais conceitos de qualidade e suas ferramentas direcionam os recursos no sentido direto de atender os cliente. Sendo a satisfação das necessidades do cliente um dos principais objetivos de uma organização ainda mais se tratando do setor do turismo ou restauração, conceitos sobre a melhor forma de controlar custos, processos, produtos e serviços vem aumentar a competitividade das empresas. O Guia de Boas Práticas de Turismo de Habitação e Turismo no Espaço Rural, disponibilizado pelo departamento de turismo de Portugal define recomendações, procedimentos e comportamentos que devem ser associados às melhores práticas no serviço de acolhimento. Mas a forma como as atividades devem ser geridas e controladas está diretamente relacionada a gestão da empresa, sendo as noções de processo e atividades vitais para a satisfação do cliente. Pretende-se demonstrar as possibilidades de conceitos da qualidade podem apoiar a organização, gestão e controlo de uma empresa. Os princípios da gestão da qualidade, assim como algumas das ferramentas da qualidade são demonstrados, de forma simples, no apoio de hotéis e restaurantes, como a lista ou folha de verificação; diagrama de causa e efeito e fluxograma.
- Perpetual debt valuation: the net present value myopiaPublication . Reis, Pedro; Augusto, MárioWould you prefer to receive a fixed rent for a period of 50 years, 75 years or perpetually? Well, if you have chosen the perpetual option, you are absolutely right. However, when considering a mathematical and financial approach, they may all end up roughly the same whenever the Net Present Value (NPV) is approximately identical. It makes common sense to choose the perpetual option even if the NPV exhibits myopia when computing the discount value of a fixed yearly rent. After a certain period, the discount value becomes approximately the same even when adding more yearly fixed rents. Corporations and governments issue perpetual bonds while recognizing these may not represent a very good financing strategy and thus implying that most of these issues are either callable or convertible on the issuer’s request. In approaching the existing perpetual debt related NPV myopia, this paper holds two main goals: firstly, we intend to study the behaviours of perpetual debt yields against other perpetual instruments and, secondly, we consider the financial methods for assessing the value of money before proposing a formula adjustment that might serve to overcome default NPV when evaluating fixed rents in perpetuity.
- Efeito de género na procura de informação e na motivação para comprar vinho: o papel do conhecimento subjetivoPublication . Marques, Carlos; Guia, AnaO processamento de informação e as motivações para a compra e consumo de vinho dependem de diversos fatores relacionados com o comprador e com a situação de uso. O género do comprador tem sido apresentado como um dos fatores com influência determinante no processo de compra de vinhos, nomeadamente no tipo e na quantidade de informação utilizada e nas dimensões de motivação. Este artigo introduz uma formulação alternativa dos efeitos de género, considerando-os indiretos, i.e. mediados pelo conhecimento subjetivo do comprador. A validação desta formulação foi efetuada com dados empíricos obtidos numa amostra de 523 compradores entrevistados no ato de compra em grandes superfícies retalhistas da Grande Lisboa e do Grande Porto. Os resultados obtidos atestam o papel mediador do conhecimento subjetivo, rejeitando o efeito direto do género sobre as referidas variáveis. A autoconfiança e eficácia na decisão que aparecem associadas a elevados níveis de conhecimento subjetivo justificam que os homens se sintam mais motivados para o consumo e procurem menos informação sobre o vinho para efetuar a compra
- The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution SectorPublication . Bricci, Luciana; Fragata, Anabela; Antunes, JoaquimThe main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfil commitments and performing the co-creation of value.
- Wine phenolics: looking for a smooth mouthfeelPublication . Vilela, Alice; Jordão, António M.; Cosme, FernandaEach grape variety has its own phenolic profile. However, the concentration of the phenolic compounds present in wine mainly dependson winemaking processes. Phenolic compounds influence wine sensorial characteristics namely taste or mouthfeel, bitterness, astringency and color. Humans can perceive six basic tastes: sweet, salty; sour; umami; fat-taste and bitter taste. This last basic taste is considered as a defense mechanism against the ingestion of potential poisons. Some of the genes,encoding G-protein-coupled receptors - TAS2Rs, which translate for these distinct bitter compounds detectors have been identified. Different phenolic compounds activate distinguished combination of TAS2Rs. Astringency in wine is primarily driven by proanthocyanidins, soluble protein-proanthocyanidins complexes which diminish the protective salivary film and bind to the salivary pellicle; insoluble protein-proanthocyanidins complex and proanthocyanidins are rejected against salivary film and trigger astringency sensation via increasing friction. Thus, the aim of this review is to expand the knowledge about the role of wine phenolic compounds in wine sensorial properties, namely in bitterness and astringency phenomenon’s.
- Parental Adjustment to Disability, Stress Indicators and the Influence of Social SupportPublication . Felizardo, Sara; Jales Ribeiro, Esperança; Amante, Maria JoãoResearch into families of children and young people with disability maintain that parents or caregivers seem to experience higher levels of global stress than parents of children without disabilities, thereby presenting a high risk of developing disorders in their health and quality of life. The aim of this study is to understand the differences in parental stress and social support among groups of parents whose children have different disabilities in the context of parental adjustment to disability. Considering that adjustment is related to the effectiveness with which the family uses its resources and the support of their social network, we intend to analyse the differences of stress and social support among groups of parents of children with different problems and to clarify the relationships between the variables under study in order to adapt family intervention strategies. For this purpose a comparative, descriptive-correlational study was undertaken. The convenience sample included 152 parents of children with different disabilities (82 with intellectual disability, 37 with motor problems and 33 with autism) supported by schools and institutions in Viseu. The instruments used were: a Portuguese version of the Parenting Stress Index (Abidin, 1995), the Social Support Questionnaire – short version (Pinheiro & Ferreira, 2001) and a Parental Questionnaire (demographic and family data). Data were collected in schools and institutions that support people with disabilities, located in the Municipality of Viseu (Portugal). The results revealed significant differences between groups of parents in the partial results of parental stress, specifically in the Hyperactivity/Distract (DI), Acceptability (AC) and Adaptability (AD), dimensions of the Child Domain subscale (CD stress) and the Role Restriction (RO), dimension of Parent Domain subscale (PD stress). With regard to social support dimensions, we found significant differences between parents in the extent and availability of the social support network (SSQN).
- Benefits for the father from their involvement in the labour and birth sequencePublication . Coutinho, Emília Carvalho; Antunes, Joana Gomes Vilaça Cardoso; Duarte, João Carvalho; Parreira, Vitória Castro; Chaves, Cláudia Margarida Balula; Nelas, Paula Alexandra BatistaThe link between father and child is fundamental, the presence of the former in the birthing room being essential to closer links between the triad. The purpose of this study is to identify the benefits for the father from their involvement during the labor and birth sequence. An integrational review of the literature was carried out together with research on the databases: PubMed, LILACS, SciELO, Institutional Holdings and Digital Libraries and EBSCO Host published between 2000 e 2014. The results demonstrate the existence of a ‘new’ father who is involved in the consultations during the pregnancy and preparations for the birth, his presence in the birthing room making him feel that he is playing an active part in the process encourages him to develop closer and more intimate links leading to a consolidation of the family unit, the assumption of a parental role in addition to being able to share the experience of the birth with the mother and contribute to her well-being. The team of health professionals has a crucial role in the integration of the father into the process of maternity with his presence also being reflected in the humanization of health care. It may be concluded that there are many benefits from paternal involvement in the birth when accompanying the mother from the moment of pregnancy with an active presence during the birth and enjoying the entire process by sharing emotions and feelings and contributing to the humanization of care and an affective link between the triad. The performance of the Specialist Nursing Staff in the areas of Maternal health and Obstetrics is reflected in the inclusion of the father in the birthing room and in the de-mythification of taboos.
- Organization of housework in heterosexual couples: systematic review of the literaturePublication . Cunha, Madalena; André, Suzana; Aparício, Graça; Santos, Eduardo; Nunes, Celso; Estudantes do 23ºCLEAbstract Problem Statement: We currently live in a society where men are increasingly involved in domestic activities yet women continue to be primarily responsible for their execution. Research Questions: Does the organisation of housework in heterosexual couples varies in frequency and time based on sex? Does the time spent performing household activities differ by gender? Which household chores are performed more often by women and by men? Which variables influence the division of domestic labour between women and men? Purpose of the Study: The aim of this paper is to assess the fairness of the division of housework between men and women, how often men perform it as well as how much time they spend on it in accordance with sociodemographic variables. Research Methods: The study was conducted based on the principles proposed by the Cochrane Handbook. A systematic review of the literature from September to November 2013 was carried out. A critical analysis was performed separately by two researchers. Findings: The variable which most influences division of housework is income, and the one which most influences time spent on doing it is gender. Conclusion: The division of housework between men and women is not equal, with women being overloaded. Sex should therefore be considered in planning children’s educational activities.
- Homework in primary education from the perspective of teachers and pupilsPublication . Costa, Marina; Cardoso, Ana Paula; Lacerda, Carla; Costa Lopes, Ana Maria; Gomes, CelesteThis study aims to understand the perceptions of teachers and students of the 4th year of schooling regarding homework and its relationship with the act of studying. A comparative research of a descriptive-correlational nature was undertaken, comprising two questionnaires one to the teachers and another to their pupils. The study covered a sample of fourteen primary teachers from all Nelas municipality state schools (central region of Portugal), and 128 pupils, aged from 9 to 11 years and of both sexes, in identical percentage. Data obtained show that all teachers ask their students to do homework, especially in the areas of Portuguese and Mathematics and consider it essential for learning. The students generally like to do their homework and consider it important. For the most part, if they could decide, students would do homework because it helps them to consolidate the content taught. Knowing the teachers and students perceptions about the homework is fundamental to developing teaching strategies that contribute to the academic success of all students.
- Knowledge Questionnaire over Forensics Nursing PracticesPublication . Cunha, Madalena; Libório, Rui; Coelho, MauroAbstract Problem Statement: The forensics nursing science combines the clinical approach to the person who is a victim of violence with the investigation related to the search of traces of that situation. Research Questions: What is the level of knowledge over forensics practices in nursing students? Purpose of the Study: Evaluate the level of knowledge over forensics practices of the nursing students; describe the relation of the social demographic, academical and training variables in forensics nursing with the level of knowledge. Research Methods: A descriptive study conducted with a convenience sample of 190 nursing students. 78.9% female, 49.5% with mean ages of 22.44. The content of the Knowledge Questionnaire over Forensics Nursing Practices – KQFNP Cunha & Libório was built based on the literature revision and submitted to the appreciation of an external judge, expert in the area. Findings: The majority of the students scored with good level of knowledge (40%). The knowledge of insufficient level occurred in 36.3% and the sufficient in 23.7%. There was a deficit of knowledge over: practical aspects of the traces preservation: use of paper bags; care of the aggressors; the possibility of glass and ink constitute forensics traces. Conclusions: The evidences found enhance the need of investment in the training of the students over the forensic nursing practices, particularly concerning the aspects in which reveal a knowledge deficit, enabling them to adopt good practices. This research began the psychometric study of the KQFNP, however, it is recommended the performance of other investigations in order to proceed the validation.