A study on the feasibility of implementing a quality management system, based on the EFQM model in a School of Engineering

Santos, Ricardo; Abreu, António

Publication

A study on the feasibility of implementing a quality management system, based on the EFQM model in a School of Engineering

2019Journal article

dc.contributor.author	Santos, Ricardo
dc.contributor.author	Abreu, António
dc.date.accessioned	2019-06-11T12:59:29Z
dc.date.available	2019-06-11T12:59:29Z
dc.date.issued	2019
dc.description.abstract	Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (IQMS) into their strategy with a view to the continuous improvement of their performance. This work intends to analyze the applicability of an HEI, based on the European Foundation for Quality Management (EFQM) model, through its implementation in a public Portuguese HEI. Objectives: Contribute to a critical analysis of the applicability of an IQMS in the organizational performance of an HEI, based on the EFQM model, and implemented in a published HEI. Methods: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Results: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Conclusions: The application of the SIGQ in the HEI under study, proved to be beneficial, due to a set of perceived advantages, among them, the increase of the organizational efficiency. For each one of the disadvantages identified in the study, a set of solutions was proposed for its mitigation, thus allowing to reinforce the potential of applying the EFQM model in an HEI.	pt_PT
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.doi	10.29352/mill0209.02.00232	pt_PT
dc.identifier.uri	http://hdl.handle.net/10400.19/5534
dc.language.iso	eng	pt_PT
dc.peerreviewed	yes	pt_PT
dc.relation.publisherversion	https://revistas.rcaap.pt/millenium/article/view/17231	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	pt_PT
dc.subject	TQM	pt_PT
dc.subject	Continuous improvement	pt_PT
dc.subject	Self-assessment	pt_PT
dc.subject	EFQM	pt_PT
dc.subject	High Education	pt_PT
dc.title	A study on the feasibility of implementing a quality management system, based on the EFQM model in a School of Engineering	pt_PT
dc.title.alternative	Instituto Politécnico de Viseu	pt_PT
dc.type	journal article
dspace.entity.type	Publication
oaire.citation.conferencePlace	Viseu	pt_PT
oaire.citation.endPage	38	pt_PT
oaire.citation.issue	9	pt_PT
oaire.citation.startPage	25	pt_PT
oaire.citation.title	Millenium	pt_PT
rcaap.rights	openAccess	pt_PT
rcaap.type	article	pt_PT