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Competitiveness of the Hotel Industry: A Knowledge Management Approach

2019-08-21Book part Open access
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dc.contributor.authorPinto Gomes Ambrósio, Luís Filipe
dc.contributor.authorVeiga, Pedro
dc.contributor.authorRibeiro Ferreira, Raúl dos Santos
dc.date.accessioned2020-01-21T09:03:45Z
dc.date.available2020-01-21T09:03:45Z
dc.date.issued2019-08-21
dc.description.abstractThere is also an emerging research agenda on knowledge management within the hotel sector. Hotels are currently increasingly dependent on their competence to possess internal and external knowledge, making knowledge a critical resource for competitiveness and obtaining competitive advantages for innovation and differentiation of its competitors. Strategies tacit-oriented and explicit-oriented knowledge also has the dominant role in hospitality service operations. The principal goal of this study is to identify the role of knowledge management organizational processes as a determinant of competitiveness in the hotel industry, particularly how knowledge management strategies centered on the source (internal and external) and knowledge (tacit and explicit) have positive an impact on the competitiveness of hotels. We use a quantitative approach based in an email survey applied to 55 Portuguese hotels. Our results show that knowledge management strategies oriented to source and type of knowledge are critical for hotels competitiveness and obtaining competitive advantages.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationMota Veiga, P., Ambrósio, F., & Ribeiro Ferreira, R. (2020). Competitiveness of the Hotel Industry: A Knowledge Management Approach. In S. Teixeira, & J. Ferreira (Eds.), Multilevel Approach to Competitiveness in the Global Tourism Industry (pp. 9-25). Hershey, PA: IGI Global. doi:10.4018/978-1-7998-0365-2.ch002pt_PT
dc.identifier.doi10.4018/978-1-7998-0365-2pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.19/6114
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherIGI Globalpt_PT
dc.subjectKnowledge Managementpt_PT
dc.subjectCompetitivenesspt_PT
dc.subjectHotel Industrypt_PT
dc.subjectTacit-oriented Knowledgept_PT
dc.subjectExplicit-oriented Knowledgept_PT
dc.subjectInternal-oriented Knowledgept_PT
dc.subjectExternal-oriented Knowledgept_PT
dc.titleCompetitiveness of the Hotel Industry: A Knowledge Management Approachpt_PT
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage25pt_PT
oaire.citation.issue10.4018/978-1-7998-0365-2pt_PT
oaire.citation.startPage9pt_PT
person.familyNamePinto Gomes Ambrósio
person.familyNameLopes Mota Veiga
person.givenNameLuís Filipe
person.givenNamePedro Miguel
person.identifier.ciencia-id551A-05B7-50EA
person.identifier.ciencia-idA319-67FA-432F
person.identifier.orcid0000-0001-6048-0542
person.identifier.orcid0000-0003-2722-9510
rcaap.rightsopenAccesspt_PT
rcaap.typebookPartpt_PT
relation.isAuthorOfPublicationd97895d3-9b0a-4e9a-a11e-3d7090789622
relation.isAuthorOfPublication483f4767-9495-491b-a19e-6a8060187f70
relation.isAuthorOfPublication.latestForDiscovery483f4767-9495-491b-a19e-6a8060187f70

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