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Authors
Abstract(s)
Este trabalho de projecto de tese, teve como objectivo o estudo do fluxo de pessoas
na área dos acompanhantes/visitantes de doentes internados de uma unidade de saúde de
Viseu (USV), de forma a optimizar os processos, identificar problemas e acções de
melhoria.
Para este trabalho, foi aplicado inicialmente uma metodologia de investigação e
análise de sistemas: a Soft System Methodology (SSM), de forma a identificar e
estruturar os problemas existentes e também a modelar conceptualmente os sistemas em
estudo. De seguida, foram abordadas algumas ferramentas da metodologia lean que
podem ser aplicadas ao processo de atendimento de visitantes. A última parte do
trabalho consistiu num levantamento e análise de dados baseado no modelo conceptual
desenvolvido na primeira fase.
Neste trabalho, com a ajuda de dois softwares (excel e R), o tratamento estatístico
de dados permitiu introduzir no modelo de simulação as variáveis aleatórias que
permitiram que o modelo conceptual fosse validado relativamente ao modelo real e
desta forma dar mais confiança aos resultados obtidos.
O modelo de simulação, (elaborado no software anylogic), permitiu fazer um estudo
comparativo de vários cenários da organização do sistema de fluxo de
acompanhantes/visitantes de doentes internados, e desta forma, orientar ou aconselhar a
administração da unidade de saúde de Viseu (USV) na melhor estratégia a seguir.
ABSTRACT: This thesis project work aimed to study the flow of people in the area of companions/visitors of inpatients of a health unit in Viseu (HUV), in order to optimize the processes, identify problems and improvement actions. For this thesis project, a Soft System Methodology (SSM) research and analysis methodology was initially applied, in order to identify and structure the existing problems and also to conceptually model the systems under study. Then, some lean methodology tools were approached that can and have been applied to the visitor attendance process. The last part of the work consisted of a survey and data analysis based on the conceptual model developed in the first phase. In this work, with the help of two known softwares (excel and R), the statistical treatment of data allowed to introduce into the simulation model the random variables that brought the conceptual model very close to the real model and thus give more confidence to the results obtained. The simulation model (elaborated in the software anylogic), allowed to make a comparative study of several scenarios of organization of the flow management system companions / visitors of inpatients and in this way guide or advise the administration of a health unit in Viseu (HUV) in the best strategy to follow.
ABSTRACT: This thesis project work aimed to study the flow of people in the area of companions/visitors of inpatients of a health unit in Viseu (HUV), in order to optimize the processes, identify problems and improvement actions. For this thesis project, a Soft System Methodology (SSM) research and analysis methodology was initially applied, in order to identify and structure the existing problems and also to conceptually model the systems under study. Then, some lean methodology tools were approached that can and have been applied to the visitor attendance process. The last part of the work consisted of a survey and data analysis based on the conceptual model developed in the first phase. In this work, with the help of two known softwares (excel and R), the statistical treatment of data allowed to introduce into the simulation model the random variables that brought the conceptual model very close to the real model and thus give more confidence to the results obtained. The simulation model (elaborated in the software anylogic), allowed to make a comparative study of several scenarios of organization of the flow management system companions / visitors of inpatients and in this way guide or advise the administration of a health unit in Viseu (HUV) in the best strategy to follow.
Description
Keywords
Unidade de Saúde Lean Filas de Espera Anylogic