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Artificial Intelligence in Government Services: A Systematic Literature Review

2019-04-19Conference object Restricted access
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dc.contributor.authorReis, João
dc.contributor.authorSanto, Paula Espírito
dc.contributor.authorMelão, Nuno
dc.date.accessioned2023-09-26T09:46:48Z
dc.date.available2023-09-26T09:46:48Z
dc.date.issued2019-04-19
dc.date.updated2023-07-26T23:00:16Z
dc.description.abstractThe aim of this paper is to provide an overview on how artificial intelligence is shaping the digital era, in policy making and governmental terms. In doing so, it discloses new opportunities and discusses its implications to be considered by policy-makers. The research uses a systematic literature review, which includes more than one technique of data analysis in order to generate comprehensiveness and rich knowledge, we use: a bibliometric analysis and a content analysis. While artificial intelligence is identified as an extension of digital transformation, the results suggest the need to deepen scientific research in the fields of public administration, governmental law and business economics, areas where digital transformation still stands out from artificial intelligence. Although bringing together public and private sectors, to collaborate in the public service delivery, presents major advantages to policy makers, evidence has also shown the existence of negative effects of such collaboration.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1007/978-3-030-16181-1_23pt_PT
dc.identifier.eid2-s2.0-85064865425
dc.identifier.isbn9783030161804
dc.identifier.isbn9783030161811
dc.identifier.issn2194-5357
dc.identifier.issn2194-5365
dc.identifier.slugcv-prod-853572
dc.identifier.urihttp://hdl.handle.net/10400.19/7949
dc.identifier.wosINSPEC:19695453
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSpringer International Publishingpt_PT
dc.subjectDigital transformationpt_PT
dc.subjectDigital erapt_PT
dc.subjectArtificial intelligencept_PT
dc.subjectPolitical sciencept_PT
dc.subjectPolicy-makerspt_PT
dc.subjectGovernment servicespt_PT
dc.subjectSystematic literature reviewpt_PT
dc.subjectTechnological developmentpt_PT
dc.titleArtificial Intelligence in Government Services: A Systematic Literature Reviewpt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.endPage252pt_PT
oaire.citation.startPage241pt_PT
oaire.citation.titleWorldCIST'19pt_PT
person.familyNameMelão
person.givenNameNuno
person.identifierSHZuXpwAAAAJ
person.identifier.ciencia-id2F1D-7C4C-9AEE
person.identifier.orcid0000-0002-1359-3437
person.identifier.scopus-author-id6507014196
rcaap.cv.cienciaid2F1D-7C4C-9AEE | Nuno Melão
rcaap.rightsclosedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication63da8a26-2105-44d8-8c70-13da4b9fe23f
relation.isAuthorOfPublication.latestForDiscovery63da8a26-2105-44d8-8c70-13da4b9fe23f

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