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Advisor(s)
Abstract(s)
Neste estudo de caso, pretende-se conhecer quais as perceções que a direção, os
técnicos e monitores, bem como os clientes têm em relação ao trabalho que se desenvolve
num Centro de Atividades Ocupacionais de Viseu.
Para a concretização deste estudo de caso, o investigador, externo à instituição,
utilizou uma variedade de técnicas de recolha de dados: a pesquisa documental, a
observação e a entrevista. Recorreu-se à pesquisa documental, nomeadamente através da
análise do plano anual de atividades e do regulamento interno do CAO. Foi elaborado um
diário de bordo onde foram anotadas todas as atividades observadas e o feedback dos
clientes em relação às mesmas. Foram realizadas entrevistas a um elemento da direção,
aos técnicos e monitores do CAO e aos clientes.
A análise conjunta dos dados obtidos permitiu concluir que a equipa técnica se
encontra satisfeita com o trabalho desenvolvido com os clientes, embora ainda haja
alguns aspetos em relação ao funcionamento do CAO que devem ser melhorados.
Todos os atores têm uma visão positiva em relação ao trabalho que se desenvolve
no CAO, embora concordem que existem aspetos que devem ser melhorados,
designadamente no que diz respeito à necessidade de diversificar as atividades
ocupacionais. Para além disso, é importante apostar na contratação de mais técnicos e
monitores, bem como motivar os técnicos para que não desanimem com as dificuldades
com que se deparam. Por fim, e não menos importante, seria uma mais-valia aceitar no
CAO clientes externos.
In this case study, we intend to know the perceptions that the direction, the technicians and the monitors, as well as the clients have in relation to the work that develops in a Center of Occupational Activities of Viseu. For the accomplishment of this case study, the researcher, external to the institution, used a variety of techniques of data collection: documentary research, observation and interview. Documentary research was used, in particular through the analysis of the annual activity plan and the CAO's internal regulations. An on-board logbook was drawn up which noted all the activities observed and the feedback from customers regarding them. Interviews were conducted with a member of management, CAO technicians and monitors, and clients. The joint analysis of the data obtained allowed us to conclude that the technical team is satisfied with the work done with the clients, although there are still some aspects regarding the functioning of the CAO that should be improved. All actors have a positive view of the work being done in the CAO, although they agree that there are aspects that need to be improved, particularly with regard to the need to diversify occupational activities. In addition, it is important to bet on the hiring of more technicians and monitors, as well as motivating the technicians not to be discouraged by the difficulties they face. Last, but not least, it would be an asset to accept CAO external customers.
In this case study, we intend to know the perceptions that the direction, the technicians and the monitors, as well as the clients have in relation to the work that develops in a Center of Occupational Activities of Viseu. For the accomplishment of this case study, the researcher, external to the institution, used a variety of techniques of data collection: documentary research, observation and interview. Documentary research was used, in particular through the analysis of the annual activity plan and the CAO's internal regulations. An on-board logbook was drawn up which noted all the activities observed and the feedback from customers regarding them. Interviews were conducted with a member of management, CAO technicians and monitors, and clients. The joint analysis of the data obtained allowed us to conclude that the technical team is satisfied with the work done with the clients, although there are still some aspects regarding the functioning of the CAO that should be improved. All actors have a positive view of the work being done in the CAO, although they agree that there are aspects that need to be improved, particularly with regard to the need to diversify occupational activities. In addition, it is important to bet on the hiring of more technicians and monitors, as well as motivating the technicians not to be discouraged by the difficulties they face. Last, but not least, it would be an asset to accept CAO external customers.
Description
Keywords
Centros de Atividades Ocupacionais Inclusão Incapacidade intelectual Educação Occupational Activity Centers Inclusion Intellectual disability Education