| Name: | Description: | Size: | Format: | |
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| Documento principal | 6.7 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Introdução - No desenvolvimento e crescimento das instituições de saúde, tem assumido
particular relevância a qualidade da assistência relativamente à forma como os cidadãos são
atendidos em meio hospitalar. A satisfação dos utentes com as instituições de saúde é prioritária
pelo que devem adotar formas de organização e gestão empreendedoras, adaptadas a essas
necessidades.
Objetivos: Avaliar o nível de satisfação dos utentes face aos cuidados de enfermagem e
identificar as variáveis sociodemográficas e profissionais que interferem na satisfação dos
utentes face aos cuidados de enfermagem.
Métodos - Estudo quantitativo, não-experimental, descritivo-correlacional e transversal,
realizado numa amostra não probabilística por conveniência constituída por 92 utentes que
recorreram ao Serviço de Urgência Básico de Moimenta da Beira, Aplicou-se um questionário de
caracterização Sociodemográfica e Escala de Satisfação do Cidadão face aos Cuidados de
Enfermagem (Dias e Rodrigues, 2006).
Resultados - A média de idades é de 45,32 anos maioritariamente do sexo feminino (58,69%),
casados/união de facto (67,4%), com o ensino básico/secundário (80,4%),ativos (83,7%)
residentes no Concelho de Moimenta da Beira (60,9%).
Cerca de 44% dos utentes está muito satisfeita com os cuidados de enfermagem e destes 30.4%
tem idade até 65anos, 26.1% são casados 32.6% possuem ensino básio, 34.8% são ativos e
25.0% são residentes no concelho. A idade influencia a satisfação dos utentes face aos cuidados
prestados relativamente à experiencia (p=0.008), opinião (p=0.028) e satisfação (global) (p=
0.004).
Conclusões – Os níveis de satisfação obtidos, não invalidam a existência de aspetos a melhorar,
no intuito de aumentar a qualidade dos cuidados de enfermagem.
Palavras chave
Satisfação do utente; Cuidar; Qualidade.
Abstract Introduction – With regard to the development and growth of institutions providing health care, has been particularly relevant to quality of care regarding the way in which citizens have been treated in hospital. The user satisfaction with health institutions is a priority for the needs and expectations of these are constantly changing soon , institutions must adopt forms of organization and entrepreneurial management, adapted to these needs. Objectives - Assess the level of user satisfaction facing nursing care and identify sociodemographic and professional variables that interfere with the satisfaction of users facing nursing care . Methods – Methods - We carried out a quantitative study , non- experimental, descriptive and correlational and cross , on a non- probabilistic sample of 92 users who have used the Basic Emergency Service of Moimenta da Beira , of which 54 are female ( 58.69 %) with an average age of 45,32 years . Data obtained from a questionnaire : characterization issues Sociodemographic and Citizen satisfaction according to the nursing cares ( Dias e Rodrigues, 2006) . Results: The average age is 45.32 years mostly female ( 58.69 %), married / unmarried partners ( 67.4 % ) , with basic education / secondary ( 80.4 %) and active ( 83, 7%) residents in the Municipality of Moimenta da Beira ( 60.9 % ) . About 44 % of users are very satisfied with the nursing care and of these 30.4 % are aged up 65anos , 26.1 % are married 32.6 % have basic education , 34.8 % are active and 25.0 % are residents in the county . Age influences the satisfaction of users towards the care provided in relation to experience ( p = 0.008 ) , opinion ( p = 0.028 ) and satisfaction ( global) ( p = 0.004 ). Conclusions – The high levels of satisfaction obtained , shall not invalidate the existence of aspects to improve, in order to increase the quality of nursing care. Key words: user satisfaction; Take care; quality.
Abstract Introduction – With regard to the development and growth of institutions providing health care, has been particularly relevant to quality of care regarding the way in which citizens have been treated in hospital. The user satisfaction with health institutions is a priority for the needs and expectations of these are constantly changing soon , institutions must adopt forms of organization and entrepreneurial management, adapted to these needs. Objectives - Assess the level of user satisfaction facing nursing care and identify sociodemographic and professional variables that interfere with the satisfaction of users facing nursing care . Methods – Methods - We carried out a quantitative study , non- experimental, descriptive and correlational and cross , on a non- probabilistic sample of 92 users who have used the Basic Emergency Service of Moimenta da Beira , of which 54 are female ( 58.69 %) with an average age of 45,32 years . Data obtained from a questionnaire : characterization issues Sociodemographic and Citizen satisfaction according to the nursing cares ( Dias e Rodrigues, 2006) . Results: The average age is 45.32 years mostly female ( 58.69 %), married / unmarried partners ( 67.4 % ) , with basic education / secondary ( 80.4 %) and active ( 83, 7%) residents in the Municipality of Moimenta da Beira ( 60.9 % ) . About 44 % of users are very satisfied with the nursing care and of these 30.4 % are aged up 65anos , 26.1 % are married 32.6 % have basic education , 34.8 % are active and 25.0 % are residents in the county . Age influences the satisfaction of users towards the care provided in relation to experience ( p = 0.008 ) , opinion ( p = 0.028 ) and satisfaction ( global) ( p = 0.004 ). Conclusions – The high levels of satisfaction obtained , shall not invalidate the existence of aspects to improve, in order to increase the quality of nursing care. Key words: user satisfaction; Take care; quality.
Description
Keywords
Cuidados de enfermagem Enfermagem de emergência Psicometria Qualidade de cuidados de saúde Satisfação do doente Serviço de urgência hospitalar Emergency nursing Emergency service, hospital Nursing care Patient satisfaction Psychometrics Quality of health care