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Digitalização e melhoria das operações numa empresa de serviços de iluminação
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| Disponibilização parcial da Dissertação de Mestrado. | 1.96 MB | Adobe PDF |
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Resumo(s)
O crescente interesse na digitalização dos processos de negócio reflete o
reconhecimento da necessidade de transformar operações tradicionais em fluxos
automatizados através de tecnologias digitais. A empresa Carvalho Oliveira & Filhos II -
Iluminações Lda., pequena empresa familiar, iniciou o seu processo de digitalização com a
implementação de um ERP, recorrendo ao software Odoo. Esta dissertação analisa a
implementação do sistema ERP Odoo nesta empresa, software modular, assente na nuvem
e disponibilizado em modalidade SaaS. O estudo está enquadrado em três dimensões
sequenciais e complementares entre três etapas do ciclo de vida do ERP: a avaliação da
decisão de adoção, o processo de implementação e os impactos organizacionais da sua
utilização. Numa primeira fase, a qualidade da decisão de adoção do ERP foi avaliada, a
posteriori, através dos métodos multicritério AHP e PROMETHEE, que confirmaram o Odoo
como a alternativa mais adequada, evidenciando a robustez e a consistência da decisão
tomada. Seguidamente, acompanhou-se o processo de implementação, envolvendo a
parametrização do sistema, a configuração do módulo de inventário e a normalização e
migração de dados, incluindo a criação e codificação de artigos e a validação de stocks,
contribuindo para a fiabilidade da informação e para a integração dos processos da empresa.
Por fim, foi desenvolvido um estudo de caso qualitativo, baseado em entrevistas
semiestruturadas e questionários, com triangulação de dados. A análise de conteúdo, apoiada
pelo software NVivo e pela técnica de pattern matching, evidenciou que o principal impacto
do ERP verifica-se na melhoria do desempenho operacional, sobretudo na gestão de stocks
e na fiabilidade da informação. A inovação revelou-se um efeito mais limitado e os benefícios
ao nível da sustentabilidade ambiental continuam a ser maioritariamente potenciais. Conclui
se que o ERP constitui uma plataforma de suporte aos processos organizacionais,
promovendo ganhos operacionais que reforçam a adaptabilidade e a sustentabilidade do
negócio. O estudo evidencia que o valor do ERP varia consoante a função e posição dos
utilizadores, confirma a existência de uma curva de aprendizagem em contexto de
microempresa e permite ajustar o modelo conceptual com base nos resultados empíricos
obtidos.
The growing interest in the digitalization of business processes reflects the recognition of the need to transform traditional operations into automated workflows through digital technologies. Carvalho Oliveira & Filhos II – Iluminações Lda., a small family-owned company, initiated its digitalization process through the implementation of an ERP system, adopting the Odoo software. This dissertation analyses the implementation of the Odoo ERP system in this company. Odoo is a modular, cloud-based software solution delivered under the SaaS model. The study is structured around three sequential and complementary dimensions corresponding to three stages of the ERP life cycle: the evaluation of the adoption decision, the implementation process, and the organisational impacts arising from its use. In the first phase, the quality of the ERP adoption decision was evaluated a posteriori using the AHP and PROMETHEE multicriteria methods, which confirmed Odoo as the most suitable alternative, demonstrating the robustness and consistency of the decision made. Subsequently, the implementation process was monitored, involving system configuration, inventory module configuration, and data standardisation and migration, including the creation and coding of inventory items and stock validation, thereby contributing to information reliability and the integration of the company's business processes. Finally, a qualitative case study was conducted based on semi-structured interviews and questionnaires, using data triangulation. Content analysis, supported by the NVivo software and the pattern matching technique, revealed that the ERP's principal impact lies in improving operational performance, particularly in inventory management and information reliability. Innovation emerged as a more limited outcome, while the environmental sustainability benefits remain largely potential. It is concluded that the ERP functions as a platform supporting organisational processes, generating operational improvements that enhance business adaptability and sustainability. The study further demonstrates that the value generated by the ERP varies according to users' organisational roles and positions, confirms the existence of a learning curve in the context of a microenterprise, and enables the refinement of the conceptual model based on the empirical findings.
The growing interest in the digitalization of business processes reflects the recognition of the need to transform traditional operations into automated workflows through digital technologies. Carvalho Oliveira & Filhos II – Iluminações Lda., a small family-owned company, initiated its digitalization process through the implementation of an ERP system, adopting the Odoo software. This dissertation analyses the implementation of the Odoo ERP system in this company. Odoo is a modular, cloud-based software solution delivered under the SaaS model. The study is structured around three sequential and complementary dimensions corresponding to three stages of the ERP life cycle: the evaluation of the adoption decision, the implementation process, and the organisational impacts arising from its use. In the first phase, the quality of the ERP adoption decision was evaluated a posteriori using the AHP and PROMETHEE multicriteria methods, which confirmed Odoo as the most suitable alternative, demonstrating the robustness and consistency of the decision made. Subsequently, the implementation process was monitored, involving system configuration, inventory module configuration, and data standardisation and migration, including the creation and coding of inventory items and stock validation, thereby contributing to information reliability and the integration of the company's business processes. Finally, a qualitative case study was conducted based on semi-structured interviews and questionnaires, using data triangulation. Content analysis, supported by the NVivo software and the pattern matching technique, revealed that the ERP's principal impact lies in improving operational performance, particularly in inventory management and information reliability. Innovation emerged as a more limited outcome, while the environmental sustainability benefits remain largely potential. It is concluded that the ERP functions as a platform supporting organisational processes, generating operational improvements that enhance business adaptability and sustainability. The study further demonstrates that the value generated by the ERP varies according to users' organisational roles and positions, confirms the existence of a learning curve in the context of a microenterprise, and enables the refinement of the conceptual model based on the empirical findings.
Descrição
Palavras-chave
Sustentabilidade Inovação Estudo de caso Digitalização ERP em nuvem (SaaS) Odoo Digitalization Case study Cloud-based ERP (SaaS) Innovation Sustainability