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Abstract(s)
Esta dissertação expõe a importância da implementação de um Sistema de Gestão da Qualidade nas organizações sociais, de modo a entender de que forma a sustentabilidade é influenciada. Este tema é de maior pertinência, na medida em que a sociedade está cada vez mais marcada com o aumento da competitividade e as organizações necessitam de agir, de modo a diferenciarem-se na comunidade em que estão inseridas. A abordagem conceptual foi sustentada por um enquadramento teórico referente ao Terceiro Setor, à Sustentabilidade e à Qualidade.
A recolha de dados foi realizada a partir da aplicação de um questionário às 158 organizações sociais pertencentes aos dezanove municípios do Douro. A recolha de dados decorreu entre Maio e Novembro.
Na recolha de dados, com 82 respostas válidas, permitiram-nos identificar que a grande maioria das organizações sociais pertencentes a esta região não implementa um SGQ, apresentando como principal razão os custos elevados da certificação. Em contrapartida, os inquiridos que afirmaram que tinham implementado um SGQ referem como vantagens a melhoria contínua e uma maior valorização da organização.
This dissertation demonstrates the importance of implementing a quality management system in social organizations to understand how sustainability is affected. This theme is of greater pertinence in that society is increasingly characterized by increased competition and organizations must operate and differentiate themselves within the community they are incorporated. The conceptual approach was sustained by a theoretical framework referring to the third sector, sustainability and quality. For the data collection a questionnaire were applied to one hundred fifty-eight (158) social organizations belonging to the nineteen municipalities of the Douro region. Data collection took place between May and November. The data collection, with eighty-two (82) valid responses, allowed us to identify that the vast majority of social organizations that are members of this region do not implement a QMS, presenting as the main reason the high costs of certification. On the other hand, respondents who said they had implemented a QMS cited advantages as continuous improvement and greater appreciation of the organization.
This dissertation demonstrates the importance of implementing a quality management system in social organizations to understand how sustainability is affected. This theme is of greater pertinence in that society is increasingly characterized by increased competition and organizations must operate and differentiate themselves within the community they are incorporated. The conceptual approach was sustained by a theoretical framework referring to the third sector, sustainability and quality. For the data collection a questionnaire were applied to one hundred fifty-eight (158) social organizations belonging to the nineteen municipalities of the Douro region. Data collection took place between May and November. The data collection, with eighty-two (82) valid responses, allowed us to identify that the vast majority of social organizations that are members of this region do not implement a QMS, presenting as the main reason the high costs of certification. On the other hand, respondents who said they had implemented a QMS cited advantages as continuous improvement and greater appreciation of the organization.
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Keywords
Qualidade Organizações Sociais Sistemas de Gestão da Qualidade Sustentabilidade Social Organizations Quality Quality Management Systems Sustainability