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Melão, Nuno

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2F1D-7C4C-9AEE
0000-0002-1359-3437

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Author: Santo, P.E. ×

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  • Artificial Intelligence Theory in Service Management
    Publication . Reis, J.; Santo, P.E.; Melão, Nuno
    Artificial intelligence (AI) is expected to be more promising in the coming years, with, for example, notable gains in productivity, although there may be a significant impact on job reduction, which may jeopardize labor sustainability. Accordingly, there is a need to better understand this phenomenon and to analyze it in the light of a particular theory. However, there is a scarcity of AI theories in the service management literature. In order to obtain a better understanding of the subject, we have conducted a systematic review of the literature to provide a comprehensive analysis of the theories developed regarding AI in service management. The results have showed a wide range of theories, but not all directly related with AI; the latter are smaller in number making it difficult to draw a clear pattern. At current days, researchers are slowly advancing with new AI theories and moving away from those already in use, such as in computer science, ethics, philosophical theories, and so on.
    2020-02-07Conference object Restricted access Show more
  • Impacts of artificial intelligence on public administration: A systematic literature review
    Publication . Reis, J.; Santo, P.E.; Melão, Nuno
    The advent of machines power-driven by Artificial Intelligence (AI) have strongly influenced the world in the 21 st century. The future of AI is promising and is offering a wide range of opportunities for scholars and academics. Although the theme has received a considerable attention over the last years, much has been speculated and little is known about its impacts on the Public Administration. Thus, the purpose of this article is to make the result of those impacts less ambiguous. To this end, we have conducted a systematic review to provide a comprehensive analysis on the latest impacts of AI on the Public Administration. Our intent is to narrow the field of study, while AI is being continuously strengthened with new empirical evidences.
    2019Conference object Restricted access Show more