Publication
The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
| dc.contributor.author | Bricci, L. | |
| dc.contributor.author | Fragata, A. | |
| dc.contributor.author | Antunes, J. | |
| dc.date.accessioned | 2017-01-31T14:49:49Z | |
| dc.date.available | 2017-01-31T14:49:49Z | |
| dc.date.issued | 2016 | |
| dc.description.abstract | The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfill commitments and performing the co-creation of value. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.19/4260 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | Journal of Economics Business and Mangement | pt_PT |
| dc.relation | UID/Multi/04016/2016 | pt_PT |
| dc.relation.publisherversion | http://www.joebm.com/vol4/386-JB8.pdf | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Loyalty | pt_PT |
| dc.subject | trust | pt_PT |
| dc.subject | commitment | pt_PT |
| dc.subject | satisfaction | pt_PT |
| dc.title | The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 177 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 173 | pt_PT |
| oaire.citation.title | Journal of Economics, Business and Management, | pt_PT |
| oaire.citation.volume | 4 | pt_PT |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |