ESTGL - DGAT - Artigo em revista científica, não indexada ao WoS/Scopus
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- Práticas de Avaliação de Desempenho: O caso das Organizações Sociais em ViseuPublication . Fonseca, SMSR; Branca Carvalho, Ana; Guia, Ana; Menezes, Nídia; Silva, TatianaOs recursos humanos têm um papel relevante e valorizado nas organizações, atualmente é aceite que estes são o elemento-chave para o sucesso organizacional bem como os alicerces da sustentabilidade. A gestão do desempenho é necessária para um Sistema de Avaliação de Desempenho (SAD) e permite-nos entender se as metas e objetivos definidos estão a ser alcançados, podendo desta forma, existir uma readaptação de finalidades que permite manter os colaboradores empenhados e torná-los em bons profissionais, bem como o incentivo ao desenvolvimento da sua carreira. Assim, o objetivo deste artigo é abordar a temática dos SAD nas organizações sociais (OS) em Viseu. Estruturamos o artigo de forma a aferir do impacto sentido pelas organizações na existência ou inexistência do SAD. A recolha dos dados foi realizada através do envio pelo Google Forms do questionário e permitiu-nos comprovar que o SAD tem influência no desempenho e motivação dos colaboradores, bem como na sustentabilidade das OS. Concluímos que colaboradores motivados apresentam um melhor desempenho e a organização por sua vez usufrui desse empenho, o qual, contribui para o seu bom funcionamento e sustentabilidade.
- Seasonality mitigation strategies - The case of the Douro MuseumPublication . Fernandes, Didiana; Vieira, Isabel; Cardoso, Fernando; Guia, Ana; Rodrigues, Ana PaulaSeasonality covers various sectors of economic activity, from primary to tertiary, being tourism, specifically in this study, culture and museums, very affected by this phenomenon. In a way, this constraint is predictable in this sector, and this predictability may allow the anticipation of supply strategies that can counteract this manifestation and stimulate the stability of demand throughout the year. Examples include market variation, pricing policy and the experience provided, whereby promotion should reflect distinct activity and event packages. This research was conducted as a starting point to help combat the seasonality evident in the Douro Museum located in the Alto Douro Region. An exploratory case study combining qualitative research methods was conducted to deepen the understanding of this complex phenomenon. We hope that this research reveals the importance of the enlargement of innovative and transversal cultural tourism products, in the planning and development of tourism in Alto Douro and, in particular, in the Douro Museum, facing the so called low season in tourism.
- The Cost Per Patient in a Long-Life Unit and Maintenance.Publication . Fonseca, Susana; Duarte, FilipeWith the increase in average life expectancy, care for the chronically ill has become an important area in the context of health services. Cost accounting in the health care area is proved to be fundamental as an information tool for decision making, in a sector where managers are increasingly encouraged to provide more and better care at lower prices. With the creation of the National Network of Integrated Continuous Care (NNICC), it is the Long Term Care and Maintenance Units (LTCMUs) that receive more dependent patients, in need of comfort care and palliative actions. There are studies that ensure that the implementation of a palliative model reduces costs and makes the management and use of human and material resources more efficient. It is a quantitative and descriptive study, of retrospective character, whose general objectives were: to develop a comparative study between the practices in use in the Institution; to standardize monitoring strategies; to propose a health management model that takes into consideration the reduction of suffering and the efficiency of resources. The last 30 days of users’ lives were analyzed, in terms of resources used. We calculated a daily co-participation value per user higher than the co-participated value. We concluded that the financing due to LTCMU does not take into account the real needs of users, requiring institutions to allocate human resources and materials higher than the co-funded.
- WATER AS AN ANSWER TO WELLNESS AND WELFARE – A PUBLIC SERVICEPublication . Carvalho, Ana Branca; Bonito, ÁlvaroHealth, spa’s, hydrotherapy, tourism, welfare and economic interests become deeply intertwined components Several situations call for new social restructuring forms and styles of life, but also cover other environments and cultures capable to provide access to more time and leisure, which is reflected by behavioral changes and appellative alternative medicines. It is in these situations that the phenomena of Hydrotherapy/SPA’s and tourism, coming from times of yore, with its entire range of activities, have achieved great strength, also appearing as an answer to these well-being matters ( Leandro, E. et al, 2014). In 2014, almost half of the customers who have chosen to use the, were aged between 36 and 65 years (25,300/p) and 29% between 16 and 35 years (15,200/p). This type associated with new dilemmas, which affect individuals in nowadays societies, always in search of more welfare, when human aspirations have no boundaries, diseases assume facets that are not always easy to identify (Carvalho,A. et al). This increasing development has a great importance at social level. The Portuguese Spa demand has been growing. The impact of this kind of development in social culture. This research aims to analyse - How this impact call for new social restructuring forms and styles of life, but also cover other environments and cultures capable to provide access to more time and leisure.
- SHARING CULTURE THROUGH TOURISM - DOURO VALLEY STORYING TELLINGPublication . Carvalho, Ana Branca; Bonito, ÁlvaroNowadays one of the purposes of Portugal is identifying and exploring the art of living together. More and more sharing different cultures with storying telling is our main purpose. Culture and heritage are often the reason for travel associated to storying telling. In the north of Portugal, there is a famous river - DOURO. The Douro landscape reflects its ancient and deep connection with the culture of wine, creating a picture of Man and Nature working side by side in search of the perfect wine. As this conference aims, the culture is the entangling web of symbols, sounds, rituals, rites and practices by which we become persons and by which we can grow. Lifestyle typically reflects: an individual's attitude, a way of life, values, stories or world view. During the Roman period, particularly following the 1st century A.D., the wine culture advanced rapidly, leaving traces of stone tanks and wine cellars in various archaeological sites in the region. The Douro wines have ancient roots and they have evolved over many years into this liquid delicacy that nowadays delights our taste buds. Drinking a glass of Port Wine is like drinking a glass of history itself, the history of this region governed by wine. A Valley full of history…and stories!!
- Percepções do desempenho de hotéis do Alto Douro: Uma análise comparadaPublication . Teixeira, Helena; Monteiro, Carlos M.F.; Soares, João Oliveira; Meireles, AnaO desempenho da industria da hospitalidade é fundamental para sustentar o desenvolvimento da actividade turística, em especial nas regiões onde o turismo ainda esta numa fase inicial desse desenvolvimento. As principais etapas desta investigação são, em prime iro lugar, comparar o desempenho percebido de quatro relevantes hotéis da região do Douro; em segundo lugar, identificar os principais atributos que determinam a satisfação global com os hotéis; em terceiro, lugar, examinar a relação entre a perceção das politicas de marketing relacional e a satisfação global do cliente e, finalmente, examinar a relação entre satisfação e lealdade, com base nas perceções dos hospedes frequentes. Os dados foram recolhidos entre Outubro de 2006 e Maio de 2007. Um novo instrumento foi construído, com base na literatura e em entrevistas com profissionais da industria hoteleira, destinado a medir os aspectos fundamentais que determinam a satisfação de clientes frequentes. Posteriormente, foi realizada uma análise comparativa com base nos atributos utilizados para medir o desempenho percebido da oferta hoteleira, o que permitiu determinar, para cada hotel, as principais variáveis em que a gestão se deve centrar a fim de aumentar a satisfação dos seus clientes frequentes. Por ultimo, verificou-se, por um lado, que as politicas de marketing relacional não são, fortes determinantes da satisfação e, por outro, que existe uma forte correlação entre a satisfação e lealdade do cliente frequente.
- The importance of perceived service quality in banking loyalty for large business customersPublication . Fragata, A.; Munõz, P.The behaviour of the large corporate banking customers when selecting the main bank and the level of their bank loyalty, are subjects that haven´t been much investigated in previous studies. Most of Portuguese large companies in our sample work with more than 5 banks and there is a positive relation between the size of the company and the number of banks used. The competition in this bank segment is fierce, so it´s important to investigate the selection of the main bank.The data showed that Banking Loyalty for large corporate banking customers depends on Perceived Service Quality, which in turn is one factor construct explained by the variety of products, reliability and by the interpersonal relationship established between the decision maker of the company and the business bank manager. There is no statistical evidence to suggest that the variables Tangibles, Responsiveness and Price conditions are important to predict Perceived Service Quality for large corporate customers. The results of his study can help banks to build a loyalty strategy towards the segment of large corporate customers.
- Investigating the determinants of E-banking loyalty for large business customers: two empirical modelsPublication . Fragata, A.; Moustakas, E.The current research paper proposes two models for the determinants of E-banking Loyalty for large business customers. The results demonstrated that five main quality dimensions were identified for the e-banking portals: assurance, reliability, convenience and quality monitoring by the financial director of the company. The results also confirm that e-banking quality has a strong impact on e-banking loyalty via the mediating effect of e-trust and switching costs have strong a impact on e-banking loyalty. Further our findings also suggest that interpersonal relationships generated between the bank manager and the decision maker of the company have a strong impact on the perceptions of service quality in online banking, and will also affect positively E-Banking Loyalty. Banking, e-loyalty, e-banking quality.
- The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution SectorPublication . Bricci, L.; Fragata, A.; Antunes, J.The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfill commitments and performing the co-creation of value.
- Effects of pre- and post-harvest factors on the selected elements contents in fruit juicesPublication . Paula, F.J.A.; Cruz-Lopes, Luísa; Duarte A.C., A.C.; Fragata, Anabela; Reis, M.A.LPre- and post-harvest factors determine the levels of the selected risk elements in100% fruit juices. The juices samples closely followed the Brix international reference values. Fruit juices presented the following order of the elements mean concentrations: cadmium (1.597 μg/l), chromium (2.767 μg/l), lead (20.75 μg/l), nickel (73.37 μg/l), zinc (545.9 μg/l), and iron (1792 μg/l), measured by AAS. The pre-harvest factors (origin, fruit, and agriculture) and the post-harvest factors (blending, packaging, conservation, pasteurisation, and process) were evaluated according to the manufacturers information and were correlated with the elements concentrations of fruit juices. A strong relationship was detected between the fruit species used for the juice production (i.e. pre-harvest factor) and their elements concentrations. Furthermore, multiple correspondence analysis was used for reducing the data dimension by grouping the factors. The zinc concentration was detected as a potential proxy for the identification of the fruit juices manufacturing process.
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