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Authors
Abstract(s)
O terceiro setor tem vindo a crescer em Portugal nos últimos anos, surgindo neste contexto organizações que prestam serviços sociais, sendo estas necessárias à população, visto que garantem serviços que não são prestados pelo Estado. Os recursos humanos surgem como ferramenta importante para a prestação destes serviços, visto que são os colaboradores que estão em contacto direto com os utentes, o que faz com que adquiram uma importância incontornável no estudo destas instituições: os recursos humanos são a ferramenta mais importante que as organizações possuem. O presente trabalho serve como análise da motivação e autodeterminação na Santa Casa da Misericórdia de Lamego (SCML), sendo este um estudo de caso. Definimos como objetivos principais os seguintes: a) Estudar a motivação dentro da SCML; b) Analisar as possíveis fontes de desmotivação nos colaboradores; c) Sugerir possíveis soluções para a falta de motivação, propondo a alteração de processos e a reorganização de tarefas. Neste estudo será analisado o terceiro setor em Portugal, as IPSS, e, em específico, a SCML, tentando-se perceber qual a influência que esta possui na cidade de Lamego, por via das suas respostas sociais, sendo a mais preponderante o lar de idosos, visto que possui mais utentes. Teoricamente, iremos aprofundar as definições de motivação, fazendo uso das teorias clássicas e recentes sobre o tema. Relativamente aos métodos de recolha de dados, formam utilizados: a observação, a análise de documentos da SCML e um inquérito por questionário realizado aos colaboradores. Na generalidade, os resultados apontam para a existência de níveis motivacionais positivos, apesar de alguns problemas que identificámos e para os quais propomos alternativas.
The third sector has been growing in Portugal in recent years, with the emergence of organizations that provide social services, which are necessary for the population as they guarantee services that are not provided by the State Human resources emerge as an important tool for providing these services, since it is the employees who are in direct contact with users, which makes them unavoidably important in the study of these institutions: human resources are the most important tool that organizations have. This work serves as an analysis of motivation and self-determination in the Santa Casa da Misericórdia de Lamego (SCML) and it is a case study. We defined the following as the main objectives: a) To study motivation within the SCML; b) To analyse the possible sources of demotivation in employees; c) To suggest possible solutions to the lack of motivation, proposing changes to processes and the reorganization of tasks. This study will analyze the third sector in Portugal, the IPSS, and specifically the SCML, trying to understand what influence it has in the city of Lamego, through its social responses, the most preponderant being the old people’s home, since it has the most users. Theoretically, we will look more closely at the definitions of motivation, using both classic and recent theories on the subject. Regarding data collection methods, we used observation, analysis of SCML documents and a questionnaire survey of employees. In general, the results point to the existence of positive motivational levels, despite some problems that we identified and for which we propose alternatives.
The third sector has been growing in Portugal in recent years, with the emergence of organizations that provide social services, which are necessary for the population as they guarantee services that are not provided by the State Human resources emerge as an important tool for providing these services, since it is the employees who are in direct contact with users, which makes them unavoidably important in the study of these institutions: human resources are the most important tool that organizations have. This work serves as an analysis of motivation and self-determination in the Santa Casa da Misericórdia de Lamego (SCML) and it is a case study. We defined the following as the main objectives: a) To study motivation within the SCML; b) To analyse the possible sources of demotivation in employees; c) To suggest possible solutions to the lack of motivation, proposing changes to processes and the reorganization of tasks. This study will analyze the third sector in Portugal, the IPSS, and specifically the SCML, trying to understand what influence it has in the city of Lamego, through its social responses, the most preponderant being the old people’s home, since it has the most users. Theoretically, we will look more closely at the definitions of motivation, using both classic and recent theories on the subject. Regarding data collection methods, we used observation, analysis of SCML documents and a questionnaire survey of employees. In general, the results point to the existence of positive motivational levels, despite some problems that we identified and for which we propose alternatives.
Description
Keywords
Motivação autodeterminação Terceiro Setor Recursos Humanos IPSS. Motivation self-determination Third sector Human resource IPSS