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Abstract(s)
Cada vez é mais evidente o quadro competitivo no qual as empresas fazem valer as suas
estratégias. A decisão de certificar um Sistema de Gestão da Qualidade é uma decisão
estratégica, aplicável a qualquer organização incluindo microempresas que, se encarada como
uma mais valia, pode conduzir a vários benefícios.
O objetivo do trabalho de projeto foi o de planear e implementar o Sistema de Gestão da
Qualidade, e acompanhar o processo de auditorias e certificação, de acordo com os requisitos
da norma NP EN ISO 9001:2015 – Sistemas de Gestão da Qualidade: Requisitos - numa
microempresa de prestação de serviços de manutenção.
Como ponto de partida do projeto, foi necessário efetuar um diagnóstico inicial para avaliar a
situação da empresa face ao referencial normativo. Feito o diagnóstico, foram identificadas,
planeadas e implementadas as ações necessárias ao desenvolvimento do Sistema de Gestão da
Qualidade, tendo esta parte do trabalho culminado com a realização da auditoria interna.
O trabalho de projeto ainda incluiu o acompanhamento da auditoria de concessão para a
obtenção da certificação, bem como a elaboração e execução do plano de ações corretivas e de
melhoria que decorreram das auditorias.
Por último, é apresentada uma proposta de metodologia para futuras implementações de
Sistemas de Gestão da Qualidade pela norma de referência, baseada na experiência do presente
projeto e em métodos e ferramentas de gestão de projetos aplicáveis à implementação de
Sistemas de Gestão da Qualidade em microempresas.
ABSTRACT: The competitive environment in which companies enforce their strategies is becoming increasingly evident. The decision to certify a Quality Management System is a strategic decision, applicable to any organization including micro-enterprises which, if seen as an asset, can lead to several benefits. The objective of the project work was to plan and implement the Quality Management System, and follow the process of audits and certification, according to the requirements of the standard NP EN ISO 9001:2015 - Quality Management Systems: Requirements - in a micro-company providing maintenance services. As a starting point of the project, it was necessary to perform an initial diagnosis to assess the situation of the company against the normative reference. Once the diagnosis was made, the necessary actions for the development of the Quality Management System were identified, planned and implemented, and this part of the work culminated with the internal audit. The project work also included the follow-up, the concession audit to obtain certification, as well as the development and execution of the corrective and improvement actions plan that resulted from the audits. Finally, a proposed methodology for future implementations of Quality Management Systems by the reference standard is presented, based on the experience of this project and on project management methods and tools applicable to the implementation of Quality Management Systems in micro-enterprises.
ABSTRACT: The competitive environment in which companies enforce their strategies is becoming increasingly evident. The decision to certify a Quality Management System is a strategic decision, applicable to any organization including micro-enterprises which, if seen as an asset, can lead to several benefits. The objective of the project work was to plan and implement the Quality Management System, and follow the process of audits and certification, according to the requirements of the standard NP EN ISO 9001:2015 - Quality Management Systems: Requirements - in a micro-company providing maintenance services. As a starting point of the project, it was necessary to perform an initial diagnosis to assess the situation of the company against the normative reference. Once the diagnosis was made, the necessary actions for the development of the Quality Management System were identified, planned and implemented, and this part of the work culminated with the internal audit. The project work also included the follow-up, the concession audit to obtain certification, as well as the development and execution of the corrective and improvement actions plan that resulted from the audits. Finally, a proposed methodology for future implementations of Quality Management Systems by the reference standard is presented, based on the experience of this project and on project management methods and tools applicable to the implementation of Quality Management Systems in micro-enterprises.
Description
Keywords
Certificação Microempresa Projeto Sistema de gestão da qualidade