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Advisor(s)
Abstract(s)
Com este trabalho pretendemos analisar as práticas de gestão de recursos humanos
percecionadas pelos colaboradores da Santa Casa da Misericórdia de Resende, instituição
do terceiro setor, e a influência que esse conjunto de práticas tem no comprometimento
organizacional e na satisfação profissional desses mesmos colaboradores.
A metodologia é de carater quantitativo no qual se aplicaram questionários relativamente a
dados sociodemográficos, de comprometimento e da satisfação profissional.
Como objetivos procura-se Caraterizar a Santa casa da Misericórdia de Resende em todos
os seus processos de Gestão de Recursos Humanos; Promover um conjunto de melhorias
para efetivar uma correta Gestão de Recursos Humanos.
Os resultados encontrados são claros e evidenciam que existe uma diferença entre as
práticas que os diretores dizem disponibilizar e aquelas que os colaboradores percecionam,
contudo, no geral todas as práticas de GRH percecionadas influenciam positivamente o
Comprometimento Organizacional e a Satisfação Profissional. Verifica-se também que os
inquiridos se sentem mais comprometidos com a instituição do que satisfeitos
profissionalmente, ainda que apresentem uma média positiva na sua satisfação e no
comprometimento.
With this work we intend to analyze the human resources management practices perceived by the employees of Santa Casa da Misericórdia de Resende, institution of the third sector, and the influence that this set of practices has on the organizational commitment and the professional satisfaction of these same employees. The methodology is quantitative in which questionnaires were applied regarding socio-demographic data, commitment and professional satisfaction. As objectives, it seeks to characterize the Santa Casa da Misericórdia de Resende in all its processes of Human Resources Management; Promote a set of improvements to carry out a correct Human Resources Management. The results obtained are clear and show that there is a difference between the practices that the directors say they make available and those that the employees perceive, however, in general, all GRH practices perceived positively influence the Organizational Commitment and the Professional Satisfaction. It is also verified that respondents feel more committed to the institution than they are professionally satisfied, even though they present a positive average in their satisfaction and commitment.
With this work we intend to analyze the human resources management practices perceived by the employees of Santa Casa da Misericórdia de Resende, institution of the third sector, and the influence that this set of practices has on the organizational commitment and the professional satisfaction of these same employees. The methodology is quantitative in which questionnaires were applied regarding socio-demographic data, commitment and professional satisfaction. As objectives, it seeks to characterize the Santa Casa da Misericórdia de Resende in all its processes of Human Resources Management; Promote a set of improvements to carry out a correct Human Resources Management. The results obtained are clear and show that there is a difference between the practices that the directors say they make available and those that the employees perceive, however, in general, all GRH practices perceived positively influence the Organizational Commitment and the Professional Satisfaction. It is also verified that respondents feel more committed to the institution than they are professionally satisfied, even though they present a positive average in their satisfaction and commitment.
Description
Keywords
Terceiro setor Gestão de Recursos Humanos Satisfação Profissional Comprometimento Organizacional. Third sector human resources management professional satisfaction organizational commitment