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Advisor(s)
Abstract(s)
Abstract
Background: Providing nursing care involves an interpersonal relationship between the nurse
and the patient which is created through communication. The importance of clinical communication
skills is a current priority when it comes to health care workers’ education and training
and has been attracting more and more attention. As a consequence clinical communication
skills are now present in more and more academic programmes.
Objectives: To assess nurses’ clinical communication skills; to identify the variables that might
inluence the clinical communication skills; to analyse nurses’ perspective regarding the training
in the clinical communication ield.
Material and methods: Quantitative, non-experimental, descriptive and correlational and crosssectional
study. We used the questionnaire to collect socio-demographic and professional data,
and the Clinical Communication Skills Scale based on the Kalamazoo Consensus Statement
(KCS)1,2 and which had already been used in Portugal.3
The sample was formed by 275 practitioner
nurses who have been working in health care institutions located in the center of Portugal.
Results: The Scale we used presents 5 factors that explain 64.33% of the total variation: To in‑
volve the patient; To facilitate dialogue; To understand concerns; To communicate in an asser‑
tive way; To carry out the interview. The majority of the nurses consider that the training they
had in the communication skills ield during their nursing course was good or very good, however
we could see that 23.3% think it was mediocre. Almost all of them (98.9%) agree that there
should be a better and more speciic training in the ield of clinical communication skills as far,
as nurses as concerned. Nurses who had training in this area, older nurses, those who work directly
with patients and those who have been working for a longer period of time show better
communication skills.
Conclusion: Although they think that the training they has was good, we could conirm that
there was a deicit in nurses’ clinical communication skills and that nurses themselves refer they
need more training in this area. Data point out to a more signiicant investment in clinical communication
as far as nurses’ training is concerned and they suggest the promotion of lifelong
learning opportunities in this area.
Description
Keywords
Communicational skills Clinical communication Patients Nurses
Citation
Silva, D., Ferreira, M., Duarte, J., Silva, E., Saldanha, A., Van´T Hoffb, C., … Leite, N. (2016). Nurses’ clinical communication skills. Atención Primaria, 48(Espec Cong 1), 200-206. Acedido em http://www.elsevier.es/es-revista-atencion-primaria-27-articulo-nurses-clinical-communication-skills-X0212656716593744
Publisher
Elsevier España