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Nurses’ clinical communication skills

2016-09Journal article Open access
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dc.contributor.authorSilva, Daniel
dc.contributor.authorFerreira, Manuela
dc.contributor.authorDuarte, João
dc.contributor.authorSilva, Ernestina
dc.contributor.authorSaldanha, Adriana
dc.contributor.authorVan´T Hoff, Carolina
dc.contributor.authorBernardino, Mónica
dc.contributor.authorLeite, Nuno
dc.date.accessioned2016-11-10T08:31:35Z
dc.date.available2020-09-01T00:30:11Z
dc.date.issued2016-09
dc.description.abstractAbstract Background: Providing nursing care involves an interpersonal relationship between the nurse and the patient which is created through communication. The importance of clinical communication skills is a current priority when it comes to health care workers’ education and training and has been attracting more and more attention. As a consequence clinical communication skills are now present in more and more academic programmes. Objectives: To assess nurses’ clinical communication skills; to identify the variables that might inluence the clinical communication skills; to analyse nurses’ perspective regarding the training in the clinical communication ield. Material and methods: Quantitative, non-experimental, descriptive and correlational and crosssectional study. We used the questionnaire to collect socio-demographic and professional data, and the Clinical Communication Skills Scale based on the Kalamazoo Consensus Statement (KCS)1,2 and which had already been used in Portugal.3 The sample was formed by 275 practitioner nurses who have been working in health care institutions located in the center of Portugal. Results: The Scale we used presents 5 factors that explain 64.33% of the total variation: To in‑ volve the patient; To facilitate dialogue; To understand concerns; To communicate in an asser‑ tive way; To carry out the interview. The majority of the nurses consider that the training they had in the communication skills ield during their nursing course was good or very good, however we could see that 23.3% think it was mediocre. Almost all of them (98.9%) agree that there should be a better and more speciic training in the ield of clinical communication skills as far, as nurses as concerned. Nurses who had training in this area, older nurses, those who work directly with patients and those who have been working for a longer period of time show better communication skills. Conclusion: Although they think that the training they has was good, we could conirm that there was a deicit in nurses’ clinical communication skills and that nurses themselves refer they need more training in this area. Data point out to a more signiicant investment in clinical communication as far as nurses’ training is concerned and they suggest the promotion of lifelong learning opportunities in this area.pt_PT
dc.identifier.citationSilva, D., Ferreira, M., Duarte, J., Silva, E., Saldanha, A., Van´T Hoffb, C., … Leite, N. (2016). Nurses’ clinical communication skills. Atención Primaria, 48(Espec Cong 1), 200-206. Acedido em http://www.elsevier.es/es-revista-atencion-primaria-27-articulo-nurses-clinical-communication-skills-X0212656716593744pt_PT
dc.identifier.issn0212-6567
dc.identifier.urihttp://hdl.handle.net/10400.19/3400
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevier Españapt_PT
dc.relation.publisherversionhttp://www.elsevier.es/a-revista-atencion-primaria-27-articulo-nurses-clinical-communication-skills-X0212656716593744pt_PT
dc.subjectCommunicational skillspt_PT
dc.subjectClinical communicationpt_PT
dc.subjectPatientspt_PT
dc.subjectNursespt_PT
dc.titleNurses’ clinical communication skillspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage206pt_PT
oaire.citation.startPage200pt_PT
oaire.citation.titleAtención Primariapt_PT
oaire.citation.volume48 (Espec Cong 1)pt_PT
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT

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