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Abstract(s)
O relatório apresentado tem como propósito expor todos os conhecimentos e
competências adquiridas provenientes da realização de um estágio no Hotel Acta The
Avenue, no âmbito do Mestrado em Gestão Turística, para obtenção do grau mestre. O
mesmo decorreu num período de 6 meses, tendo início em abril e término em setembro
de 2021.
Através das várias experiências no estágio, em departamentos distintos, este relatório
pretende identificar e descrever todas as atividades efetuadas nos mesmos e fazer uma
análise crítica com vista à melhoria da qualidade dos serviços prestados nesta unidade
hoteleira.
Assim, e tendo em conta a estrutura definida, para introduzir a temática em hotelaria,
é feito num primeiro momento uma revisão de literatura, onde são abordadas as
temáticas da importância do Turismo e a Hotelaria em Portugal e da Pandemia Covid-
19, especificamente da situação pandémica atual e como o desencadear da mesma tem
vindo a afetar este setor.
Num segundo momento é caracterizada a entidade hoteleira, desde características da
mesma à análise do seu meio envolvente.
Segue-se uma descrição de todas as atividades desempenhadas ao longo do estágio nos
vários departamentos, com destaque para a Receção, local onde se desempenhou em
grande parte o estágio. Complementando as atividades, surgem as sugestões de
melhorias e novas ideias a serem propostas para implementação na unidade em
questão.
De um modo geral, a realização deste estágio e posteriormente o presente relatório,
contribuíram para a amplificação do leque de conhecimentos que foram lecionados ao
longo do Mestrado com consequente aquisição de competências, possibilitando no
futuro uma melhor aplicação e desempenho das mesmos.
ABSTRACT: The purpose of this report is to expose all the knowledge and skills acquired, arising from the completion of an internship at the Acta The Avenue Hotel, as part of a Master in Tourism Management, to obtain a master's degree from the School of Technology and Management of Viseu. The internship took place over a period of 6 months, starting in april and ending in september 2021. In the course of several internship experiences, in different departments, this report aims to identify all the activities carried out on those departments. To introduce the theme in Hospitality, a literature review is first performed, where the importance of Tourism and Hospitality in Portugal is addressed, followed by an approach to the current pandemic situation of Covid-19 and how its onset has been affecting this sector. In a second moment, the hotel entity is characterized, from its characteristics to the analysis of its surroundings. There follows a description of all the activities performed in the various departments, with emphasis on Reception, where most of the internship took place. Complementing the activities, follow the proposals for improvements and new ideas to be implemented in the unit aborded. In general, the completion of this internship and later the report, contributed to the expansion of the range of knowledge that was taught throughout the master's degree, enabling in the future a better application and performance in this area.
ABSTRACT: The purpose of this report is to expose all the knowledge and skills acquired, arising from the completion of an internship at the Acta The Avenue Hotel, as part of a Master in Tourism Management, to obtain a master's degree from the School of Technology and Management of Viseu. The internship took place over a period of 6 months, starting in april and ending in september 2021. In the course of several internship experiences, in different departments, this report aims to identify all the activities carried out on those departments. To introduce the theme in Hospitality, a literature review is first performed, where the importance of Tourism and Hospitality in Portugal is addressed, followed by an approach to the current pandemic situation of Covid-19 and how its onset has been affecting this sector. In a second moment, the hotel entity is characterized, from its characteristics to the analysis of its surroundings. There follows a description of all the activities performed in the various departments, with emphasis on Reception, where most of the internship took place. Complementing the activities, follow the proposals for improvements and new ideas to be implemented in the unit aborded. In general, the completion of this internship and later the report, contributed to the expansion of the range of knowledge that was taught throughout the master's degree, enabling in the future a better application and performance in this area.
Description
Keywords
Covid-19 Hotelaria Receção Estágio Turismo