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Authors
Advisor(s)
Abstract(s)
Given the advantages of near field communication (NFC) mobile payments, this study investigates determinants of its intentions to use in a country with low adoption rates and examines to what extent COVID-19 exerts an influence. The proposed model extends the technology acceptance model and the diffusion of innovations theory, including perceived security, previous experience and a new construct, perceived hygiene. The hypotheses were tested using partial least squares structural equation modelling with 210 valid responses obtained from an online questionnaire. The findings indicate that attitude, previous experience, perceived usefulness, compatibility and perceived ease of use affect intentions to use NFC mobile payments. However, despite respondents considering NFC mobile payments a more hygienic means of payment, perceived hygiene does not affect intentions to use, despite the pandemic. Based on the findings, this study provides insights on promoting the use of NFC mobile payments.
Description
Keywords
diffusion of innovations theory perceived hygiene technology acceptance model near field communication mobile payments
Citation
Amaro, S. & Oliveira, D. (2024). Determinants of intentions to use near field communication mobile payments in a pandemic context. International Journal of Mobile Communications, 23 (4), 450-473. https://10.1504/IJMC.2024.10053199