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A Liderança e o Papel dos Gestores na Gestão de Recursos Humanos: Estudo comparativo entre duas Santas Casas da Misericórdia do distrito de Viseu
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A presente dissertaça o tem como objetivo analisar a relaça o entre a liderança e o papel dos gestores na gesta o de recursos humanos, atrave s de um estudo comparativo entre duas Santas Casas da Miserico rdia do distrito de Viseu: a Santa Casa da Miserico rdia de Tarouca e a Santa Casa da Miserico rdia de Castro Daire. A investigaça o procurou compreender de que forma diferentes estilos de liderança influenciam as pra ticas de gesta o de Recursos Humanos, o desempenho organizacional e o bem-estar dos colaboradores. A metodologia adotada recorreu a aplicaça o de questiona rios a gestores e colaboradores das duas organizaço es, complementados pela ana lise documental. Os resultados obtidos revelaram diferenças significativas entre as organizaço es: a Santa Casa da Miserico rdia de Tarouca apresenta uma liderança de cara cter mais participativo e transformacional, centrada na comunicaça o, valorizaça o e no envolvimento dos colaboradores; enquanto a Santa Casa da Miserico rdia de Castro Daire evidencia uma liderança mais diretiva e hiera rquica, focada na execuça o e no controlo das atividades. Os dados confirmam que os estilos de liderança mais abertos e colaborativos contribuem para um clima organizacional mais positivo, potenciando a motivaça o, a satisfaça o profissional e a efica cia na gesta o de pessoas. Assim, sabe-se que a liderança e um fator determinante na gesta o de Recursos Humanos e no sucesso das organizaço es sociais, devendo, estas, investir na formaça o de lí deres capazes de equilibrar a eficie ncia administrativa com a sensibilidade humana.
The present dissertation aims to analyze the relationship between leadership and the role of managers in human resource management, through a comparative study of two Santas Casas da Miserico rdia in the district of Viseu: the Santa Casa da Miserico rdia de Tarouca and the Santa Casa da Miserico rdia de Castro Daire. The research sought to understand how different leadership styles influence human resource management practices, organizational performance, and employee well-being. The adopted methodology involved the use of questionnaires administered to managers and employees of both organizations, complemented by document analysis. The results revealed significant differences between the two institutions: the Santa Casa da Miserico rdia de Tarouca demonstrates a more participative and transformational leadership style, centered on communication, appreciation, and employee involvement; whereas the Santa Casa da Miserico rdia de Castro Daire exhibits a more directive and hierarchical leadership approach, focused on task execution and activity control. The findings confirm that more open and collaborative leadership styles contribute to a more positive organizational climate, enhancing motivation, job satisfaction, and effectiveness in people management. Thus, it is evident that leadership is a determining factor in human resource management and in the success of social organizations. These organizations should therefore invest in the training of leaders capable of balancing administrative efficiency with human sensitivity.
The present dissertation aims to analyze the relationship between leadership and the role of managers in human resource management, through a comparative study of two Santas Casas da Miserico rdia in the district of Viseu: the Santa Casa da Miserico rdia de Tarouca and the Santa Casa da Miserico rdia de Castro Daire. The research sought to understand how different leadership styles influence human resource management practices, organizational performance, and employee well-being. The adopted methodology involved the use of questionnaires administered to managers and employees of both organizations, complemented by document analysis. The results revealed significant differences between the two institutions: the Santa Casa da Miserico rdia de Tarouca demonstrates a more participative and transformational leadership style, centered on communication, appreciation, and employee involvement; whereas the Santa Casa da Miserico rdia de Castro Daire exhibits a more directive and hierarchical leadership approach, focused on task execution and activity control. The findings confirm that more open and collaborative leadership styles contribute to a more positive organizational climate, enhancing motivation, job satisfaction, and effectiveness in people management. Thus, it is evident that leadership is a determining factor in human resource management and in the success of social organizations. These organizations should therefore invest in the training of leaders capable of balancing administrative efficiency with human sensitivity.
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Palavras-chave
Gesta o Liderança Recursos Humanos Santa Casa da Miserico rdia Motivaça o Management Leadership Human Resources Holy House of Mercy Motivation