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O impacto do Stress nas Equipas de Trabalho: Estudo na Associação Portas P’rà Vida, no concelho de Lamego
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Atualmente, as Organizações Sociais desempenham um papel fulcral e indispensável para o bem-estar de muitos indivíduos na sociedade, o que concorre para a importância de estudar o impacto que o stress tem na saúde mental nos trabalhadores e os métodos que as organizações podem adotar para reduzir este fator e, assim, assegurar a melhor qualidade de desempenho dos indivíduos bem como a qualidade dos serviços que prestam.
Deste modo, o intuito deste estudo foi o de aprofundar a compreensão sobre o papel das Instituições Particulares de Solidariedade Social (IPSS) na sociedade, conhecer o seu campo de intervenção na saúde mental e, dentro deste, estudar os efeitos gerados pelo stress nas equipas de trabalho de uma destas instituições. Os principais objetivos que nos trouxeram a este estudo foram: analisar as fontes e manifestações do stress laboral na IPSS; avaliar o impacto do stress laboral no desempenho individual e organizacional da IPSS; e, por fim, propor estratégias de gestão e prevenção do stress laboral na IPSS escolhida.
No enquadramento teórico foram abordados alguns conceitos, nomeadamente: o Terceiro Setor e a Economia Social, bem como as Organizações Sociais; o conceito de stress e as consequências que o mesmo traz a nível individual e a nível organizacional e, por fim, as medidas preventivas de riscos psicossociais.
No que diz respeito à parte empírica da investigação recorreu-se a uma metodologia quantitativa através da utilização de um inquérito por questionário dirigido aos colaboradores, considerados nas suas diferentes categorias profissionais, da IPSS “Associação Portas P´rà Vida”, situada no concelho de Lamego, no distrito de Viseu.
Após a análise dos resultados obtidos, pôde-se constatar que o ambiente organizacional pode afetar o desempenho dos trabalhadores, levando à criação de fatores de stress que podem ser patológicos, isto é, que podem conduzir ao aparecimento de depressões e ansiedades crónicas. Porém, ao longo deste estudo, estudámos algumas medidas que podem vir a melhorar a ligação do trabalhador com o ambiente organizacional, bem como com a sua entidade patronal, funcionando como elementos mitigadores.
Nowadays, Social organizations play a central and indispensable role in the well-being of many individuals in society, which makes it essential to study the impact that stress has on the mental health of workers and the methods that organizations can adopt to reduce this factor and thus ensure the best quality of performance for individuals as well as the quality of the services provided by the institution. The aim of this study was therefore to deepen our understanding of the role of Private Social Solidarity Institutions (IPSS) in society, to get to know their field of intervention in mental health and, within this, to study the effects generated by stress in the work teams of one of these institutions. The main objectives that led us to this study were: to analyse the sources and manifestations of work-related stress in the IPSS; to assess the impact of work-related stress on individual and organisational performance in the IPSS; and, finally, to propose strategies for managing and preventing work-related stress in the IPSS. In the theoretical framework, some concepts were covered, namely: the Third Sector and the Social Economy, as well as Social Organisations; the idea of stress and the consequences it has at an individual level as well as at an organisational level and, finally, preventive measures for psychosocial risks. As far as the empirical part of the research is concerned, a quantitative methodology was used with a questionnaire survey addressed to the employees, considered in their different professional categories, of the IPSS ‘Associação Portas P´rà Vida’, located in the municipality of Lamego, in the district of Viseu. After analysing the results obtained, the organisational environment can affect workers' performance, leading to the creation of stress factors that can be pathological, i.e. that can lead to the appearance of chronic depression and anxiety. However, during this study, we looked at some measures that could improve the workers' connection with the organizational environment and their employer, acting as mitigating elements. Keywords: Social Organisations, Private Social Solidarity Institutions, Stress, Work environment, Preventive measures for psychosocial risks.
Nowadays, Social organizations play a central and indispensable role in the well-being of many individuals in society, which makes it essential to study the impact that stress has on the mental health of workers and the methods that organizations can adopt to reduce this factor and thus ensure the best quality of performance for individuals as well as the quality of the services provided by the institution. The aim of this study was therefore to deepen our understanding of the role of Private Social Solidarity Institutions (IPSS) in society, to get to know their field of intervention in mental health and, within this, to study the effects generated by stress in the work teams of one of these institutions. The main objectives that led us to this study were: to analyse the sources and manifestations of work-related stress in the IPSS; to assess the impact of work-related stress on individual and organisational performance in the IPSS; and, finally, to propose strategies for managing and preventing work-related stress in the IPSS. In the theoretical framework, some concepts were covered, namely: the Third Sector and the Social Economy, as well as Social Organisations; the idea of stress and the consequences it has at an individual level as well as at an organisational level and, finally, preventive measures for psychosocial risks. As far as the empirical part of the research is concerned, a quantitative methodology was used with a questionnaire survey addressed to the employees, considered in their different professional categories, of the IPSS ‘Associação Portas P´rà Vida’, located in the municipality of Lamego, in the district of Viseu. After analysing the results obtained, the organisational environment can affect workers' performance, leading to the creation of stress factors that can be pathological, i.e. that can lead to the appearance of chronic depression and anxiety. However, during this study, we looked at some measures that could improve the workers' connection with the organizational environment and their employer, acting as mitigating elements. Keywords: Social Organisations, Private Social Solidarity Institutions, Stress, Work environment, Preventive measures for psychosocial risks.
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Organizações Sociais Instituições Particulares de Solidariedade Social Stress Ambiente de trabalho Medidas preventivas de riscos psicossociais.