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Determinants of Consumers’ Acceptance of Robotic Restaurants: A Literature Review
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Resumo(s)
Objectives: Robots are becoming extremely important in the restaurant industry and can represent an innovative dining approach, revolutionizing how food is made and served in
restaurants. Considering this transformation brought about by robots in the restaurant industry, the main aim of this study is to identify the determinants of consumers’ acceptance of robotic restaurants. In this study, robotic restaurants are restaurants in which the services are provided by robots, such as taking orders, cooking, and delivering food to consumers, instead of humans (Hwang et al., 2020;2021). The findings provide invaluable insights into the adoption of automation in the hospitality sector.
Descrição
Palavras-chave
Robots in the restaurant industry Restaurants Robotic Restaurants