Publication
Investigating the determinants of E-banking loyalty for large business customers: two empirical models
| dc.contributor.author | Fragata, A. | |
| dc.contributor.author | Moustakas, E. | |
| dc.date.accessioned | 2017-01-31T15:42:00Z | |
| dc.date.available | 2017-01-31T15:42:00Z | |
| dc.date.issued | 2013 | |
| dc.description.abstract | The current research paper proposes two models for the determinants of E-banking Loyalty for large business customers. The results demonstrated that five main quality dimensions were identified for the e-banking portals: assurance, reliability, convenience and quality monitoring by the financial director of the company. The results also confirm that e-banking quality has a strong impact on e-banking loyalty via the mediating effect of e-trust and switching costs have strong a impact on e-banking loyalty. Further our findings also suggest that interpersonal relationships generated between the bank manager and the decision maker of the company have a strong impact on the perceptions of service quality in online banking, and will also affect positively E-Banking Loyalty. Banking, e-loyalty, e-banking quality. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.19/4277 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.relation | CI&DETS | pt_PT |
| dc.relation.publisherversion | http://www.joebm.com/papers/44-E10018.pdf | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Banking | pt_PT |
| dc.subject | e-loyalty | pt_PT |
| dc.subject | e-banking quality | pt_PT |
| dc.title | Investigating the determinants of E-banking loyalty for large business customers: two empirical models | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 208 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 204 | pt_PT |
| oaire.citation.title | Journal of Economics, Business and Management | pt_PT |
| oaire.citation.volume | 1 | pt_PT |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |