| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 4.36 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
A gestão da qualidade tem vindo, nos últimos anos, a revelar a sua importância nas
organizações do terceiro setor. A crescente pressão sofrida pelas organizações sociais no que
respeita à demonstração de responsabilidade, transparência e qualidade dos serviços, leva à
necessidade de adoção de medidas no que toca à acreditação e certificação.
O presente relatório de estágio tem como principal objetivo a realização de uma proposta de
implementação de um Sistema de Gestão da Qualidade (SGQ) na resposta social Estrutura
Residencial para Pessoas Idosas (ERPI) da Associação Cultural, Social, Recreativa e
Desportiva “Os Melros”.
Para tal, a partir da análise teórica de alguns dos principais autores sobre a qualidade, a
gestão da qualidade e sobre os sistemas normativos da qualidade, pretende-se compreender
os fundamentos do tema e perceber qual o referencial normativo que melhor se adequa à
IPSS “Os Melros”.
Durante a realização do estágio, foi possível avaliar as necessidades existentes na Instituição
em estudo, mediante os Modelos de Avaliação da Qualidade do ISS, I.P. para alcançar a
certificação Nível C e a realização de diversas atividades que conduziram à proposta do SGQ
para implementação na ERPI da IPSS “Os Melros”.
In recent years, quality management has been revealing its importance in the third sector organizations. The increasing pressure of social organizations on their responsibility, transparency and quality of services leads to the necessity of accreditation and certification processes. The main objective of this internship report is the implementation of a proposal for the implementation of a Quality Management System (QMS) in the Social Response Residential Structure for the Elderly (ERPI) in the Associação Cultural, Social, Recreativa e Desportiva “Os Melros”. We intend to understand the principles of the theme as well as which normative referential for the third sector is appropriate to IPSS “Os Melros, basing our research on the theoretical analysis of some authors on quality, quality management and on quality regulatory systems, During the internship, it was possible to evaluate the Institution needs, through the Models of Quality Evaluation of ISS, I.P. to achieve a Level C certification and the accomplishment of several activities that led to the proposal of the QMS for implementation in the IPSS ERPI “Os Melros”.
In recent years, quality management has been revealing its importance in the third sector organizations. The increasing pressure of social organizations on their responsibility, transparency and quality of services leads to the necessity of accreditation and certification processes. The main objective of this internship report is the implementation of a proposal for the implementation of a Quality Management System (QMS) in the Social Response Residential Structure for the Elderly (ERPI) in the Associação Cultural, Social, Recreativa e Desportiva “Os Melros”. We intend to understand the principles of the theme as well as which normative referential for the third sector is appropriate to IPSS “Os Melros, basing our research on the theoretical analysis of some authors on quality, quality management and on quality regulatory systems, During the internship, it was possible to evaluate the Institution needs, through the Models of Quality Evaluation of ISS, I.P. to achieve a Level C certification and the accomplishment of several activities that led to the proposal of the QMS for implementation in the IPSS ERPI “Os Melros”.
Description
Keywords
Qualidade Sistema de Gestão da Qualidade Processos MAQRS Certificação Quality Quality management system Processes Certification