CISeD - Artigo em ata de evento científico internacional
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- The servperf model as a quality evaluation tool in hotel unitsPublication . Costa, Adriano; Fernandes, Gonçalo; Antunes, JoaquimThe objective of this study is to demonstrate through the use of the Servperf model which variables are most valued by guests in accommodation units in Portugal. This study is based on the Servperf model, which measures the quality of services from the point of view of the guest (customer), identifying each of the 5 dimensions (tangibility, reliability, responsiveness, assurance and empathy), which globally qualify the service of the accommodation unit, identifying processes that can be improved in order to increase overall guest satisfaction. This Servperf model, developed by the authors Cronin and Taylor (1992), seeks to evaluate the quality of services, pointing out alternatives for improvement to the limitations they believe exist in the Servqual model of Parasuraman et al. (1988).
- Perception of the image of thermal spas in PortugalPublication . Teixeira, Francisca; Fassarela, Ana; Sousa, Alda; Costa, João Pedro; Antunes, JoaquimThe image of destinations is of great importance in the process of developing tourism for a location, acting not only as a way of differentiating itself from its potential competitors, but, mainly, as an attempt to provide economic support for the sustainable development of the destination (Chagas, 2009). The spa sector in Portugal assumes a growing importance in regions with low population density, where most of the resorts are located, as it is sometimes the main employer in the region (Hofer, et al. 2012; Costa & Antunes, 2022). Thus, the main objective of this study is to evaluate the determinants of the image of a thermal destination in Portugal, in order to improve or (re)position the image of the destination efficiently.
- Health and well-being tourism: analysis of motivational factors through spa experiencesPublication . Ferreira, Jéssica; Carvalho, Cláudia; Antunes, Joaquim; Costa, João; Fonseca, Inês; Fonseca, CátiaThe increase concern about health and disease prevention and the average life expectancy increase, in developed countries, are factors that have played an important role in changing the tourist demand for health and wellness destinations segments of great importance, with a significant impact on the economy and employment in the regions (Ministry of Economy, 2021). Thus, the objective of this work is to study the motivations of tourists who seek thermal spaces, so that the managers of thermal organizations are able to respond to the new demands of the market. Based on the knowledge of the different motivations, spa organizations will be able to adjust their offer to the demand needs.
- The image of Portugal as a destination for equestrian TourismPublication . Barros, Beatriz; Barroco, Cristina; Antunes, JoaquimThe purpose of this work is mainly based on knowing equestrian tourism as a tourism product and as a form of tourism in Portugal, this way, allowing the topic of the image that Portugal holds, as an equestrian tourism destination, to develop. With this in mind, it is intended to answer the following questions: 1) Who is the tourist who practices equestrian tourism in Portugal? 2) What is the image that Portugal holds as an equestrian tourism destination? 3) What are the motivations behind tourists who practice this sport in Portugal?
- Contribution of wine tourism by the implementation of an urban vineyard in a Portuguese Historic Hotel: Challenges, perspectives, and impactsPublication . Jordão, António; Barroco, Cristina; Gonçalves, TiagoWine tourism is essentially tourism in rural areas linked to wine and vineyards. However, the dissemination of viticultural heritage and wine culture with the aim of contributing to a greater connection between tourists and wine sector, even in urban environments, is an option that has been increasing in some countries. In fact, wine tourism involves a wide ecosystem of actors, which can include the hotels located in the center of the cities. In addition, inside of some cities, it could be possible for some hotels to implement small-scales vineyards. These places could represent an agricultural, historical, and cultural heritage with enormous value which could also be used for tourist purposes. Thus, the main goal of this work is to present the experience and the technical challenges during the implementation of an urban vineyard in a Portuguese Historic Hotel located in the center of the city of Viseu. In addition, the activities related with wine tourism centered on the urban vineyard are shown. The strategy for the recovery of green spaces and the hotel's communication policy are also presented and discussed.
- What makes a memorable food tour experience? Insights from the rome food tour sunsetPublication . Amaro, Suzanne; Duque, Ana SofiaProviding a memorable tourism experience is a leading concern for tourism businesses worldwide. Therefore, it is crucial to examine what makes an experience memorable. Given the scarce literature concerning food tours, this study aims to identify the main components of a memorable food tour experience. A total of 111 online reviews of the best food city and food tour in the World - the Rome Food Tour Sunset - was collected. Findings reveal seven critical components of tourists’ memorable food tour experience: The tour guide, the taste (food and wine), the guide, the quality of the food and wine, the socialization with the group, the learning component, entertainment (fun), the quantity of the food and wine and being offbeat. The results are essential for food tour businesses to offer a memorable food tour experience.
- Intelligent Electric Vehicle Charging ControllerPublication . Gonçalves Cardoso, Filipe; Rosado, J.; Silva, Marco; Teixeira, C. J. Coelho; Agreira, C. I. Faustino; Caldeira, Filipe; Baptista, Pedro; Barreto, Francisco; Pereirinha, Paulo G.Abstract—For domestic consumers, electricity tariffs usually have two components: one is related to the maximum available current/total power (billed in C/day) and the other concerns to the energy consumption (C/kWh). The main switchboard current is usually limited, according to the contracted power level, by way of automatic switches. To avoid main switchboard tripping by current limit violation, Electric Vehicle (EV) owners may decide to increase their contracted power (and the energy bill) or to adopt charging strategies that limit the global consumption (EV plus house needs) to the contracted current/power. In this paper, an Intelligent Electric Vehicle Charging Controller (IEVCC), allowing to use the contracted power to the maximum extent, is presented. A set of user configurable parameters can be used to define the controller behavior, in order to prevent a full switch-off. Two versions are described: a single user version that can be used at private houses and a mesh version that can be used in multi apartment buildings, providing information about consumed energy, time of use, costs and past bills.