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- Segurança e proteção de crianças e jovens em âmbito escolar e comunitário: um estudo em cinco concelhos do centro de PortugalPublication . Campos, Edgar Correia; Xavier, Paula; Amante, Maria João; Fonseca, SusanaA segurança e proteção de crianças e jovens são valores transversais aos vários artigos da Convenção sobre os Direitos da Criança (1989). Defender a infância e a juventude, promovendo o desenvolvimento integral, é um dever cívico, institucional e político, que deve incluir dimensões como a educação, a saúde e a cidadania (Gersão & Sacur, 2021). A sociedade está longe de um pleno cumprimento dos direitos das crianças e jovens e urge continuar a trabalhar com esse propósito (Gonçalves, 2018). Com o objetivo de aferir o cumprimento dos direitos das crianças e jovens em Portugal e de implementar ações concretas nesse âmbito, a Comissão Nacional de Promoção dos Direitos e Proteção de Crianças e Jovens (CNPDPCJ) criou o Projeto ADÉLIA (CNPDPCJ, s.d.). Na fase do diagnóstico do Projeto, foram disseminados questionários junto de crianças, jovens, entidades e famílias. Do questionário implementado junto de jovens de 5 concelhos da região centro de Portugal, resultaram os dados alvo de análise no presente trabalho.
- Abriendo las puertas de las instituciones de educación superior: aprendizaje experiencial en el curso de Educación SocialPublication . Araújo, Lia; Fonseca, Susana; Amante, Maria JoãoIn an increasingly aging world, the effort to prepare future professionals for work with older persons starts to be a concern of higher education institutions. This article comments on the importance of experiential learning for preparing Social Education students to intervene with older people and presents an activity piloted at a Polytechnic University of Portugal. About 40 older persons from nursing homes came to a class in order to experiment the games developed during previous classes by the students. In order to understand the benefits of experimenting the games with older persons for the students, 37 students have answered a questionnaire about the importance of this learning activity. Findings on their assessment showed that the experience was generally positive, with all students rating as very important/important for their learning. Through open-ended questions the most mentioned benefits of the activity were the opportunity to social interact, to have contact with older persons, to develop in practice something theoretically conceived in the classroom, and to stimulate older persons. Through closed-ended questions the level of accordance with the pedagogical aims of the activity were very high, with 32 (86.5%) totally agreeing that it served to interact with older persons and 24 (64.9%) agreeing that the activity made them to realize if they like this area of intervention. The authors describe the impact this kind of activity may have on the knowledge about older persons, skills for motivating a group activity and also students’ beliefs, attitudes, and values related to working with older adults.
- Práticas de Avaliação de Desempenho: O caso das Organizações Sociais em ViseuPublication . Fonseca, SMSR; Branca Carvalho, Ana; Guia, Ana; Menezes, Nídia; Silva, TatianaOs recursos humanos têm um papel relevante e valorizado nas organizações, atualmente é aceite que estes são o elemento-chave para o sucesso organizacional bem como os alicerces da sustentabilidade. A gestão do desempenho é necessária para um Sistema de Avaliação de Desempenho (SAD) e permite-nos entender se as metas e objetivos definidos estão a ser alcançados, podendo desta forma, existir uma readaptação de finalidades que permite manter os colaboradores empenhados e torná-los em bons profissionais, bem como o incentivo ao desenvolvimento da sua carreira. Assim, o objetivo deste artigo é abordar a temática dos SAD nas organizações sociais (OS) em Viseu. Estruturamos o artigo de forma a aferir do impacto sentido pelas organizações na existência ou inexistência do SAD. A recolha dos dados foi realizada através do envio pelo Google Forms do questionário e permitiu-nos comprovar que o SAD tem influência no desempenho e motivação dos colaboradores, bem como na sustentabilidade das OS. Concluímos que colaboradores motivados apresentam um melhor desempenho e a organização por sua vez usufrui desse empenho, o qual, contribui para o seu bom funcionamento e sustentabilidade.
- The cost per patient in a long-life unit and maintenancePublication . Fonseca, Susana; Duarte, FilipeWith the increase in average life expectancy, care for the chronically ill has become an important area in the context of health services. Cost accounting in the health care area is proving to be fundamental as an information tool for decision making, in a sector where managers are increasingly encouraged to provide more and better care at lower prices. With the creation of the National Network of Integrated Continuous Care (RNCCI), it is the Long Term Care and Maintenance Units (ULDM) that receive more dependent patients, in need of comfort care and palliative actions. There are studies that ensure that the implementation of a palliative model reduces costs and makes the management and use of human and material resources more efficient. It is a quantitative and descriptive study, of retrospective character, whose general objectives were: to develop a comparative study between the practices in use in the Institution; to standardize monitoring strategies; to propose a health management model that takes into consideration the reduction of suffering and the efficiency of resources. The last 30 days of users' lives were analyzed, in terms of resources used. We calculated a daily co-participation value per user higher than the co-participated value. We concluded that the financing due to ULDM does not take into account the real needs of users, requiring institutions to allocate human resources and materials higher than the co-funded.
- Nonprofit Organizations: Management VulnerabilitiesPublication . Fonseca, Susana; A P Duarte, Filipe; Portugal Teixeira, Helena MargaridaThis article seeks to investigate the vulnerability of the directors of Social Organizations (SO). Specifically, this to characterize the directions of the SO, to understand how the management of these organizations is carried out and, further, to understand their view on the adoption of strategies. Additionally, the organizational culture is characterized. We opted for qualitative methods and used the methodology associated with content analysis to examine the information collected from a sample of SO directors in Vila Nova de Foz Côa, namely, the Residential Structures for the Elderly (RSE), in order to analyze the weaknesses of the directions in the management of these SOs. The results of the case study partially confirm what was predicted in the theory, that is, the SOs are currently faced with several challenges and it is essential to adopt strategies in order to overcome these same challenges. What can be seen is that, although the directors aspire to an efficient and effective service provision, there are several challenges imposed on the directors, calling for the adequacy /improvement of management in the SO. Corroborating the literature, in the study we found that the directions of the SO consider that the increase in competition, the hiring and professionalization of Human Resources (HR), sustainability, the establishment of partnerships and the diversification of funding sources are presented as their own. greatest vulnerabilities. Thus, the managements should seek solutions to face the complexity that involves the management of all organizational processes, attesting that the challenges and requirements of preparing, planning and organizing all resources are great. What has been seen is the adoption of strategic planning at different levels and levels of conducive effectiveness that seek to address the needs of organizations.
- The Cost Per Patient in a Long-Life Unit and Maintenance.Publication . Fonseca, Susana; Duarte, FilipeWith the increase in average life expectancy, care for the chronically ill has become an important area in the context of health services. Cost accounting in the health care area is proved to be fundamental as an information tool for decision making, in a sector where managers are increasingly encouraged to provide more and better care at lower prices. With the creation of the National Network of Integrated Continuous Care (NNICC), it is the Long Term Care and Maintenance Units (LTCMUs) that receive more dependent patients, in need of comfort care and palliative actions. There are studies that ensure that the implementation of a palliative model reduces costs and makes the management and use of human and material resources more efficient. It is a quantitative and descriptive study, of retrospective character, whose general objectives were: to develop a comparative study between the practices in use in the Institution; to standardize monitoring strategies; to propose a health management model that takes into consideration the reduction of suffering and the efficiency of resources. The last 30 days of users’ lives were analyzed, in terms of resources used. We calculated a daily co-participation value per user higher than the co-participated value. We concluded that the financing due to LTCMU does not take into account the real needs of users, requiring institutions to allocate human resources and materials higher than the co-funded.
- Strategic Management of Cultural Projects—CIM DOURO TrainingPublication . Mota, Miguel; Carvalho, Ana; Fonseca, SMSR; Guia, AnaConsidering the implementation of new forms of strategic management in organizations and the development of competencies, training in the area of cultural heritage has become a priority in the CIM (Inter-municipal Communities). The SMART methodologies and Start Up tools allow creating a commitment to the organization in a holistic vision, which is essential for local development. The 19 municipalities of the Douro region, part of the territorial structure of Intermunicipalities Community (CIMDOURO) have invested in the training of their employees with the aim of equipping them for the new technological realities in the strategic management of cultural projects. This training is based on simplification of processes and improvement of procedures, using digital platforms. The e-learning training took place from January to June 2023. Through online training, our goal is to identify the needs of organizations, particularly municipalities, and their territorial identities, developing strategies for managing cultural projects and creating their own action plans. Currently, employees of various municipalities have the task of developing action plans to study or explore new locations or create networks based on the cultural heritage of these places, promoting sustainability and diversity. This study aims to identify what strategic management of cultural projects is and the need for various territories to use different types of action plans to improve their performance. The case study is limited to the training of employees in the 19 municipalities of the Douro region. The case study was limited to the training of employees in the 19 municipalities of the Douro region. To achieve this objective, a non-probabilistic convenience sample of 16 employees was directly involved, representing various municipalities working in the field of heritage and culture.
- Innovation activities and R&D investments as determinants of ongoing or abandoned activitiesPublication . Duarte, Filipe A.P.; Madeira, Maria José; Fonseca, SMSR; Moura, Dulcineia Catarina; Guia, AnaPurpose – The purpose of this paper is to explore the effects of R&D investment as a determinant of ongoing or abandoned innovation activities. The literature review focuses especially small and medium-sized enterprises (SMEs) that deploy R&D investment as a way of developing innovation processes. Design/methodology/approach – This study’s design used a sample of 4,229 Portuguese SMEs to analyse the effects R&D investment has on the innovation activities; the results obtained demonstrate the great importance of firms investing in R&D internal activities for the development of their innovation process. Findings – The most important findings highlight the types of activities that emerge as relevant to innovation processes susceptible for development to avoid abandoning and maintaining ongoing innovation activities. Among them, the authors would highlight the design of products or services, the introduction of innovations to the market and the acquisition of machinery, equipment and specific software, among others. Originality/value – In addition, other types of activities emerge as relevant to innovation processes susceptible for development to avoid abandoning and maintaining ongoing innovation activities. This research adds value to the current literature mainly showing several determinants related to R&D, which could be used by SMEs to improve and develop their activities of innovation.
- O que pensam estudantes e profissionais de Educação Social sobre as pessoas mais velhas? Um estudo comparativo entre o antes e o depois da pandemia.Publication . Araújo, Lia; Amante, Maria João; Fonseca, Susana; Xavier, PaulaObjetivos: conocer la percepción de los estudiantes y profesionales de Educación Social sobre las personas mayores y la etapa avanzada de la vida y las posibles influencias de la pandemia en la discriminación por la edad. Material y métodos: un total de 272 participantes respondieron a un cuestionario con 15 preguntas de verdadero y falso sobre hechos y mitos sobre el envejecimiento, basado en el Palmore Facts on Aging Quiz. Los datos fueron recolectados antes (febrero de 2018 y 2019) y después del inicio de la pandemia (febrero de 2021 y 2022), en un contexto de aula, con estudiantes del 1° año de el grado de Educación Social (n = 229; edad media de 19 años) y también tras el inicio de la pandemia (febrero de 2022) con Educadores Sociales (n = 43; edad media de 27 años) mediante el envío del mismo cuestionario por correo electrónico. Los datos se analizaron mediante análisis descriptivo. Resultados: se nota una existencia generalizada de percepciones falsas y negativas en la mayoría de los ítems considerados, con porcentajes más elevados entre los estudiantes. En ocho de los 15 ítems se encuentra el mayor porcentaje de ideas estereotipadas en 2021. La comparativa entre estudiantes y profesionales muestra que los profesionales tienen menos estereotipos sobre las personas mayores, aunque un porcentaje superior al 50% asocia a personas mayores a los 65 años, depresión, soledad y pobreza. Conclusiones: los datos de este estudio permiten percibir que, en general, los estudiantes y profesionales de la Educación Social tienen percepciones negativas respecto a la etapa avanzada de la vida, algo que, a pesar de ser transversal a todo el período considerado, se acentúa en los estudiantes que ingresaron el curso en el período pospandemia, que también puede estar relacionado con la imagen de fragilidad y vulnerabilidad que difundió la sociedad, asociada al COVID-19. El hecho de que los profesionales tengan percepciones menos negativas puede significar que la formación que tuvieron, así como la experiencia profesional, influyeron positivamente en la imagen social de las personas mayores, en línea con varios estudios internacionales que sugieren la educación sobre el envejecimiento y el contacto con personas mayores, en particular en actividades intergeneracionales, como estrategias imprescindibles en la lucha contra la discriminación por edad.
- Trabalho de equipa na intervenção social: Perspetivas de Educadores/as Sociais Portugueses/asPublication . Fonseca, Susana; Campos, Edgar Correia; Xavier, Paula; Araújo, Lia; Amante, Maria João; Magalhães, CátiaOs desafios que se colocam atualmente aos Educadores e Educadoras Sociais exigem uma revisão abrangente do seu papel e das estratégias de intervenção, sendo fundamental a promoção do trabalho em equipa. O presente estudo procura caraterizar e identificar a perceção de Educadores/as Sociais sobre a importância do trabalho em equipa no seu contexto profissional. Noventa Educadores/as Sociais preencheram um questionário com questões de caraterização e sobre o trabalho em equipa na sua intervenção. As informações recolhidas foram objeto de análise estatística descritiva e análise de conteúdo categorial com a utilização do software MAXQDA 2022. A maioria (87,5%) atribui muita importância ao trabalho em equipa nos contextos de intervenção dos/as Educadores/as Sociais e 83,8% no(s) seu(s) contexto(s) de intervenção. Os resultados permitem concluir que é reconhecida a importância do trabalho em equipa na intervenção dos/as Educadores/as Sociais. Desta forma, reforça-se a necessidade das instituições sociais e dos seus profissionais promoverem ambientes de trabalho em equipa efetivos, nos quais as equipas possam cuidar dos seus processos internos, contribuindo significativamente para melhorar o moral e o funcionamento da equipa e para que melhores resultados para clientes e famílias sejam assegurados. Reforça-se ainda a necessidade das instituições de formação não descurarem o desenvolvimento de competências de cooperação e competências sociais e de comunicação nos seus currículos.