Browsing by Author "Nogueira, Fernanda"
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- Creativity, Psycap And Leadership: The Sight Of Professionals The Health OrganizationsPublication . Carvalho, Ana Branca; Nogueira, Fernanda; Sabino, Ana; Oliveira, Ivo; Rouco, CarlosNas organizações do sector de saúde, a pesquisa sobre liderança e o seu impacto no capital psicológico e na criatividade, em qualquer tipo de contexto organizacional, é quase inexistente. Para reduzir essa lacuna, o objetivo deste texto foi identificar em que medida a percepção de uma liderança autêntica e o capital psicológico influenciam a criatividade dos profissionais de um Centro Hospitalar Português. Os dados relacionados com os conceitos de liderança, capital psicológico e criatividade foram obtidos por meio de um questionário constituído por três partes: capital psicológico positivo; liderança autêntica, e dados demográficos e funcionais, numa amostra de 61 líderes das chefias intermédias dos diversos serviços dos 22 departamentos de Centro Hospitalar, bem como de 183 colaboradores selecionados aleatoriamente pelos líderes. As respostas foram analisadas através da utilização das análises fatoriais e das equações estruturais. Os resultados obtidos confirmaram duas das três hipóteses consideradas no estudo, sugerindo a existência de uma forte relação entre a liderança autêntica e o capital psicológico, e entre este e a criatividade, não sendo explicada diretamente a criatividade pela liderança. Concluiu-se ainda que a liderança e o capital psicológico têm, nas organizações de saúde, uma forte relação com a criatividade dos seus profissionais
- Da diversidade à interconexão: termalismo, saúde e turismo de bem-estarPublication . Carvalho, Ana Branca; Nogueira, FernandaHealth, spa’s, hydrotherapy, tourism, welfare and economic interests become deeply intertwined components. This interconnection is looking for an intense answer to the ills of concern to today's humans. We emphasize that, in a context where we extremely value health, beyond traditional diseases, we found that have been emerging new diseases and perceptions about them, especially those who are designated as civilization diseases. One of the most notorious problems was depression. This type associated with new dilemmas, which affect individuals in nowadays societies, always in search of more welfare, when human aspirations have no boundaries, diseases assume facets that are not always easy to identify. The person who as depression is, in a way, strongly subject to medication when is bad feeling. But have been many other alternatives arise. Several situations call for new social restructuring forms and styles of life, but also cover other environments and cultures capable to provide access to more time and leisure, which is reflected by behavioral changes and appellative alternative medicines. It is in these situations that the phenomena of Hydrotherapy/SPA’s and tourism, coming from times of yore, with its entire range of activities, have achieved great strength, also appearing as an answer to these well-being matters. These reflective
- Enotourism – more than a life stylePublication . Carvalho, Ana; Marques dos Santos, Paula; Nogueira, FernandaEnotourism is a relatively new form of sustainable tourism. But is more than a lifestyle. The Douro landscape reflects its ancient and deep connection with the culture of wine, creating a picture of Man and Nature working side by side in search of the perfect wine. Lifestyle typically reflects: an individual's attitude, a way of life, values, or world view. Practical implications - the results suggest that there is scope for developing wine tourism products to attract tourists and which could be used to promote the Douro Valley region as a centre for enotourism. The beautifully unique landscape of the Douro was one of the reasons that made it a World Heritage site in 2001. There isn´t in Portugal an autonomous strategy process to define enotourism. Is a legal problem when we try to analyse the process or a data base to find information about enotourism players. So, how do winery operators, particularly those running small or family businesses, cope with the new developments occurring in the world of wines? The present study examines these issues from the perspective of a group of Portuguese winery operators. Our proposal in this research, is to analyse how many wineris or enotecas are hable to develop enotourism with a legal process. The results of the study reflect the level of education of employees, the seasonal nature of tourism, the improvements in its promotion and the need for greater support from local government. A key aspect is respect for the people who call the location home, the culture and customs of the area, and the socio-economic system. Design/methodology/approach - The methodology employed for this study consisted of a combination of surveys, interviews and field observations with the suppliers in the traditional wine‐producing region, Douro Valley, or Porto wine region, in the north of Portugal. The results of this investigation are almost analisys made inside the villages and also us wineries and enotecas. From the 30 winemakers that we visited, only 2 have an enotourism service acording to legislation and have a certificate that allows to pratices. It was very hard but it is an open field to future researchs (TOMÁS López‐Guzmán,et al, 2011). From the 30 wineries we have analysed only 2 were enotourism with a legal basis. Enotourism is on the travel agencies department and most of the wineries don´t have the legal licenses. Despite of most tourism agencies see enoturism as a segment of the industry with tremendous growth potential, stating that in some regions, it's only functioning at 20% of its full potential. Enotourism development guidelines and management practices are applicable to all forms of tourism in all destination types, including mass tourism and the various niche tourism segments.
- A exclusividade territorial nas novas organizações em contexto de mudança: um sistema de franquiaPublication . Carvalho, Ana Branca; Nogueira, Fernanda; Frederico, Manuela; Lopes, AlbinoNum contexto de mudança organizacional o franchising/franquia surge como uma nova tendência sistémica de contexto empresarial/organizacional. É necessário, no entanto, estruturar e definir mecanismos de controlo no desenvolvimento das redes e das unidades própria evitando o oportunismo (free-riding) e a seleção adversa. Cada vez mais o comportamento organizacional aparece como uma área de investigação que é necessário compreender. Em todos os setores de serviços, especialmente os repetitivos e os de pequena e média dimensão, têm problemas na implementação dos mecanismos de gestão. Este artigo pretende demonstrar que quanto maior são os problemas de hold-up e free-riding em sistemas de franquias, maior é a probabilidade de o franqueador fornecer aos franqueados exclusividade territorial. A exclusividade territorial é uma garantia para um franqueador que o retorno sobre os investimentos fixos de um franqueado não serão posteriormente considerados um descontrolo ou possam gerar falta de sustentabilidade do negócio.
- FAMILY HEALTH MANAGEMENT AND POVERTY IN AN ECONOMIC RECESSION PERIOD IN PORTUGALPublication . Carvalho, Ana Branca; Oliveira, Ivo; Nogueira, FernandaAbstract: The main purpose of this article, in the management and health, was to assess the contribution of family health and its role in local development in the context of economic recession and worsening poverty in Portugal. Material and Methods. Data were collected through the questionnaire, 1021 individuals were inquired in Portugal, with statistical treatment through inferential analysis, factorial and regression. They were asked to participate voluntarily in writing through email participating randomly. The sample was stratified by District, a territorial division used in the country. The respondents A response rate was 48%. The validity of established factors was evaluated through a confirmatory factor analysis with AMOS software. The consistency was measured with Cronbach's α. We used the "measure of the adequacy of sampling Kaiser-Meyer-Olkin" (KMO = 0.668) and the "sphericity test Barthlet" (χ2 = 1611.452; df = 276; Sig = 0.000). To analyze the average life expectancy by region it was considered the Life expectancy at Birth (LE - Average number of years a person can expect to live at birth, keeping the mortality rates by age observed in the reference time) from the National Institute of Statistics. Results and Conclusions. In the descriptive summary, the aspect of life considered more important for respondents is the health (49.5%), followed by family (45.4%), work (2.8%) and cash (1.3%). It is therefore possible to act on health and focusing on critical variables that have a material impact on the perception of health and the connection to the average life expectancy, development indicator. Keywords: Economy; Public health; Family medicine; Community; Poverty
- A gestão das misericórdias: estudo do impacto da orientação para o mercado social no desempenho, moderada pela aprendizagem organizacional e inovaçãoPublication . Fonseca, Susana; Baptista, Alberto; Nogueira, FernandaO propósito deste artigo é proporcionar aos dirigentes das Misericórdias ferramentas que possam contribuir para melhorar o desempenho e a competitividade das suas organizações, explorando as relações entre os conceitos orientação de mercado, aprendizagem organizacional, inovação e desempenho. É questionado a utilização de metodologias de gestão nestas organizações e sugere-se o aprofundamento dos estudos e a consciencialização sobre a importância da sua aplicação para melhorar o desempenho nas mesmas. A gestão das organizações sem fins lucrativos deve passar para outra configuração, diferente do informalismo que as caracteriza. A questão que se põe nesta realidade é que estas, enquanto organizações complexas, devem procurar adoptar novas ferramentas de gestão que lhes permita alcançar a sustentabilidade, ao mesmo tempo em que procuram atingir a sua missão social no universo que estão inseridas. Considerando a escassez de estudos com abordagem quantitativa nesta área, o objetivo geral do estudo é caracterizar a gestão das misericórdias e investigar a relação existente entre orientação para o mercado social e desempenho, sendo esta relação mediada pela aprendizagem organizacional e inovação.
- Networks in the Health and Welfare Sector: a study beyond borders – Portugal/SpainPublication . Carvalho, Ana Branca; Nogueira, FernandaIn a context of organizational change franchising appears as a new systemic trend of enterprise context. In the provision of health and Well-being services there has been, in last the 10 years, a huge increase in demand of this type of organizational form, to solve issues of employment and creation of self- employment. Two of the organizational problems that modify the behavior of these networks are opportunism (free-riding) and adverse election (hold-up). It is the necessary, therefore, to structure and to define mechanisms of control in the development of the networks and the proper units of franchising, so that the companies do not disappear, jeopardizing a whole system of creating a brand, a image, an investment and know-how. This article intends to demonstrate that the bigger the problems of hold-up and free-riding in franchising systems, the greater the probability of the franchisor to supply territorial exclusiveness to the franchisees. It seems, therefore, that the territorial exclusiveness is the guarantee, for a franchisor, that the return on fixed investments of franchisee will not be later considered out of control or may lead to a lack of business sustainability.
- Novos Modelos Organizacionais no setor da saúdePublication . Carvalho, Ana Branca; Nogueira, FernandaPretende-se com este trabalho, abordar a problemática associada a uma nova administração e governação de empresas pertencentes ao sector da saúde. As novas tendências organizacionais, em termos de qualidade, produtividade e rentabilidade, são essenciais para estruturação de empresas, quer públicas, quer privadas, gerando novos desafios face a novas necessidades. Administrar, mas administrar bem, significa ter qualidade na administração, levando-nos à prática de uma gestão de qualidade. A qualidade nas organizações, passa por novas funções da administração pública e privada, na ideia de liderança, na relação de confiança e, sobretudo, de trabalho em rede. Uma forma organizativa que surge como forma inovadora na área da saúde é a do franchising, não só pela sua estrutura menos hierarquizada, como uma forma inovadora na estrutura de mercado. Este tipo estrutural permite a interacção em rede e o desenvolvimento de novos mecanismos de governação. Ser competitivo em escala pode ser resultado da actividade gerada por micro sistemas organizacionais. “ Think smart start small”. A forma de aproximar os serviços ao cidadão passa por uma forma organizativa mais simplificada e mais independente em termos de hierarquias. O franchising vem criar essa interacção e operacionalização no mercado, para que se torne mais eficiente e eficaz. Desta forma surgem novas formas organizativas no sector da saúde e bem-estar, o que vai gerar novas regras comportamentais e estruturais. Todo este sistema obriga a alterações na legislação, nos recursos humanos e contratualização de serviços e produtos. Palavras chave: administração, organização, qualidade, mecanismo de administração, governação, franchising, inovação, confiança e redes.
- The domiciliary support in the vision of the informal care providerPublication . Carvalho, Ana Branca; Nogueira, Fernanda; Oliveira, Ivo; Sousa, CátiaThe home support services are a social response in order to improve the quality of life directed predominantly for the elderly and for people with varying degrees of disability and dependence. Examples of those services are hygiene and personal comfort, medication, housekeeping and cleaning, preparation and monitoring of the meals; the dressing, etc. It is necessary to make society aware of the importance of these services to all those who need them. The general objective was to understand the most important relationships among informal caregivers, those who are care and home support services providers. Material and Methods. Data were collected through a questionnaire, using the various dimensions of the construct Quality SERVPERF model of service that matches the 22 items of SERVQUAL model. The various items used to assess the perception of care individuals and informal caregivers about the quality of home care services. 82 individuals participated providers of informal care, to receive home support services, and exclusion criteria, the fact of having a diagnosed psychiatric illness or psychological factors that prevent them from responding. The analysis was performed with SPSS and SEM-PLS for the estimation of the proposed structural model. Written consent was obtained, free and clear of each subject. Results and Conclusions. The results showed that the relationships with healthcare professionals are the most important positive effects on satisfaction. This research emphasizes the need to work closely with health professionals to improve the relationship between technicians and patients. Although current constructs appear to explain much of the satisfaction, it is recommended that the future researches exploit new variables, to get a better understanding of the effects of public health policies on the quality of life of these patients.
- The Impact of Leadership Behaviors and Communication Styles of Military Leaders on the Performance of FollowersPublication . Sousa, Paulo; Rouco, Carlos; Nogueira, Fernanda; Carvalho, Ana Branca; Dias, DamascenoAbstract: The aim of this research is to analyze and relate the leadership behaviors and communication styles required of Infantry junior officers in their daily command tasks, in order to influence their subordinates to achieve extraordinary effort, group effectiveness and satisfaction. For this study, was used quantitative method and a survey was implemented comprising three questionnaires: one on leadership competences, one on communication styles, and one on with three criterion factors (extraordinary effort, group effectiveness and satisfaction). The survey was administered to a sample of 804 soldiers (30 Junior Officers, 81 Sergeants and 693 privates and corporals). The analysis of the data revealed that subordinates perceive that their commanders (junior officers) practice task oriented leadership behaviors, particularly on “orientation to the mission” and “decision making”. The behaviors exhibited by the officers strongly and positively relate with the “assertive” communication style. Moreover, all leadership behaviors practiced by the officers are strongly associated to the criterion factors, with the exception of the leadership dimension “vision”, which presents weaker correlations. The leadership dimensions that junior officers can conduct to promote satisfaction is “conflict management” and “participative leadership”.