CISeD - Capítulo em obra internacional, como autor
URI permanente para esta coleção:
Navegar
Percorrer CISeD - Capítulo em obra internacional, como autor por data de Publicação
A mostrar 1 - 10 de 16
Resultados por página
Opções de ordenação
- An Importance-Performance Matrix Analysis of the Factors Influencing US Tourists to Use AirbnbPublication . Palmer, Alicia; Amaro, Suzanne; Andreu, LuisaAfter 10 years of Airbnb and its significant growth, this research is conducted to identify which factors really matter to Airbnb users today. It provides an integrated approach, since it aggregates factors that other studies have considered separately. With a sample of 101 US respondents, the partial least squares structural equation modelling results evidence that the only factors that influence future intentions to use Airbnb are its unique and varied accommodations and satisfaction. Enjoyment was also found to have a positive effect on Satisfaction. The study further investigates these factors with an Importance Performance map, providing guidance for the prioritization of managerial activities of high importance for futures intentions to use Airbnb.
- Evolving the Security Paradigm for Industrial IoT EnvironmentsPublication . Rosa, Luis; Freitas, Miguel Borges de; Henriques, João; Quitério, Pedro; Caldeira, Filipe; Cruz, Tiago; Simões, PauloIn recent years, IACS (Industrial Automation and Control Systems) have become more complex, due to the increasing number of interconnected devices. This IoT (internet of things)-centric IACS paradigm, which is at the core of the Industry 4.0 concept, expands the infrastructure boundaries beyond the aggregated-plant, mono-operator vision, being dispersed over a large geographic area. From a cybersecurity-centric perspective, the distributed nature of modern IACS makes it difficult not only to understand the nature of incidents but also to assess their progression and threat profile. Defending against those threats is becoming increasingly difficult, requiring orchestrated and collaborative distributed detection, evaluation, and reaction capabilities beyond the scope of a single entity. This chapter presents the Intrusion and Anomaly Detection System platform architecture that was designed and developed within the scope of the ATENA H2020 project, to address the specific needs of distributed IACS while providing (near) real-time cybersecurity awareness.
- Aplicação do Lean Seis Sigma no Setor do Turismo: Um estudo de caso na Indústria Hoteleira PortuguesaPublication . ANTUNES VAZ, PAULO JOAQUIM; Rocha, Sílvia; Reis, Marco S.; Silva, Cristóvão; Vaz, MariaNum ambiente cada vez mais competitivo, fatores como a eficiência, a qualidade de produtos, processos e serviços, assim como a satisfação de clientes, são, cada vez mais determinantes para o sucesso de qualquer organização. Para atingir estas vantagens competitivas, iniciativas de Qualidade como o Lean e o Seis Sigma têm revelado ser importantes estratégias de negócio em muitas indústrias em todo o mundo. No entanto, apesar da sua aplicabilidade ser praticamente transversal a todos os setores da economia, estas metodologias ainda não despertaram, tanto quanto se sabe, um interesse generalizado no setor do Turismo em Portugal. No sentido de colmatar esta lacuna, este trabalho procura avaliar a oportunidade de implementar estas metodologias de qualidade no setor do Turismo, mais concretamente na Hotelaria Portuguesa. Foi feito um levantamento das práticas correntes de implementação de sistemas de qualidade na Hotelaria Portuguesa. Adicionalmente, foi ainda implementada a iniciativa Lean Seis Sigma a um estabelecimento Hoteleiro Nacional, recorrendo à metodologia do Seis Sigma para a resolução de problemas – DMAIC (Define, Measure, Analyse, Improve e Control), tendo sido realizadas as primeiras três etapas e elencadas propostas de melhorias a implementar na fase seguinte. Este trabalho permite analisar a pertinência da implementação do Lean Seis Sigma na Hotelaria Portuguesa, bem como avançar com a sua aplicação a um caso prático.
- Artificial Intelligence Theory in Service ManagementPublication . Reis, João; Santo, Paula Espírito; Melão, NunoArtificial intelligence (AI) is expected to be more promising in the coming years, with, for example, notable gains in productivity, although there may be a significant impact on job reduction, which may jeopardize labor sustainability. Accordingly, there is a need to better understand this phenomenon and to analyze it in the light of a particular theory. However, there is a scarcity of AI theories in the service management literature. In order to obtain a better understanding of the subject, we have conducted a systematic review of the literature to provide a comprehensive analysis of the theories developed regarding AI in service management. The results have showed a wide range of theories, but not all directly related with AI; the latter are smaller in number making it difficult to draw a clear pattern. At current days, researchers are slowly advancing with new AI theories and moving away from those already in use, such as in computer science, ethics, philosophical theories, and so on.
- COVID-19 Surprise Effect and Government Response Measures on the Influence on Asset Pricing Risk among European Travel and Airline SectorsPublication . Reis, Pedro; Pinho, CarlosPurpose: This work provides an empirical analysis of investor behaviour's simultaneous influence due to the surprise effect caused by COVID-19 cases and government responses to market risk. This analysis compares tourism assets risk with other sectors and different types of investors' assets and categories in Europe. Design: The paper applies an ARIMA with a GARCH model to predict conditional volatility of models for market uncertainty. Nonlinear models, factor analysis and time series linear regression for stationary variables in first differences are applied to predict market uncertainty. Findings: We demonstrate that market risk does not arise from COVID-19 cases but instead from the surprise effect, as the market accurately predicts future cases. Only the volatility of the sectors Travel, Airline, and Utility are influenced by both surprise effect and government response, but only the travel sector reveals an interaction effect with both government response effort and surprise effect. Originality: The article mutually studies the simultaneous interactions among investor behaviour due to the surprised effect caused by COVID-19 and government responses to the pandemic and the influence on professional investors' volatility in two asset types and between different sectors. Practical implications: With this model and results, investors and financial service providers may verify whether or not government intervention during pandemic periods is effective in reducing uncertainty and risk levels on sectors, types of investors and different sorts of assets.
- Exploring Pilgrim’s Satisfaction and Emotions Derived from the Camino de Santiago Pilgrimage RoutePublication . Amaro, Suzanne; Sousa, Bruno; Gomes, TâniaPilgrimage tourism, of which the Camino de Santiago is a notable example, has a significant social and economic impact and is therefore included in tourism planning activities. Given the economic and social importance of pilgrimage routes, it is important to examine pilgrim’s satisfaction and emotions during their journey. Therefore, the main aim of this study is to examine pilgrims of the Camino de Santiago satisfaction and emotions. Based on a sample of 124 pilgrims of the Camino de Santiago, the results show that they are satisfied with the Camino, with the strongest emotions being happiness, joy and peace. These findings are important to support the management of pilgrimage routes.
- The use of information and communication technologies in religious tourismPublication . Amaro, Suzanne; Barroco, Cristina; Fonseca, PaulaThis chapter provides an overview of the use of information and communication technologies (ICTs) in the religious tourism industry, evidencing how useful they can be in this specific tourism context, as they are in the tourism industry in general. Deconstructing whether religious tourism is conducted for purely religious motives or not is not the aim of this chapter. Instead, for the purposes of this chapter, religious tourism is a type of tourism that includes a religious site as a destination or a pilgrimage to a religious site or religious event, regardless of the traveler's motivation. The chapter highlights several uses of ICTs in religious tourism contexts and how religious sites, events and pilgrimages can be more effectively managed. Finally, ICTs can contribute to advancing religious tourism research. Indeed, tools such as tracking devices can help researchers and managers gain more comprehensive knowledge of religious tourists’ behaviors regarding, for example, entry/exit times, length of stay and hotspots for crowd gathering.
- The Confraternities—A Secular Heritage of DifferentiationPublication . Soeiro De Carvalho, Ana Branca; Almeida, RicardoThe aim of this study was to demonstrate the importance of confraternities, whether Bac-chic, gastronomic, or cultural, as a true receptacle of an immeasurable intangible heritage, so important for present and future generations, especially in the Douro region. To carry out this exploratory study, a bibliographic research was carried out, through consultations on web pages, articles in newspapers, reports and master's and doctoral theses, and published books. Secondary analysis was carried out based on data obtained at the congress of CEUCO – European Council of Enogastronomic Confraternities, in 2019, with some refer-ences and socio-demographic data, considering the different experiences of the different confraternities. In conclusion, we can say that this movement of the Confraternities has proved to be important both for the circular economy and for the preservation of endoge-nous products and, above all, for the maintenance of the intangible heritage and local de-velopment
- Destination Brand LovePublication . Amaro, SuzanneDestination brand love can be defined as the strong feelings of love a person has toward a destination, creating a unique and emotional connection. The concept derives from the Marketing literature, where brand love has been largely investigated, applied to products and services.
- Relationship Marketing, The Way to Customer Satisfaction and LoyaltyPublication . Costa, Adriano; Antunes, JoaquimIn a highly competitive and at the same time very volatile market, it is essential for brands not only to be able to win more customers, but to keep current and profitable ones. Thus, it is imperative to develop positive relationships with customers and that they are long-term. This investigation aims to identify the factors that precede satisfaction and how it influences brand loyalty in the Portuguese market for personal hygiene products. The methodology used was based on a literature review on relationship marketing, brands, satisfaction and loyalty. Subsequently, an online survey distributed through social networks was applied. There were 608 valid responses. The results show that there are three factors that precede satisfaction and that influence it in a positive way. It was also found that there is a very strong and positive relationship between satisfaction and loyalty. Finally, the main conclusions of the work, limitations of the study and guidelines for future research are presented.