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- Promotional tourism videos: examining the role of familiarity, attitude, and word-of-mouth towards the regionPublication . Ferreira, Sónia; Santos, Sara; Augusto, Luísa; Santo, Pedro Espírito; Vasconcelos, MariaAfter the COVID-19 pandemic, tourism has grown enormously; this growth has been even more significant in Portugal. The dissemination of experiences by tourists who have already visited a region significantly impacts the interest aroused by other tourists. It is increasingly common for tourists to analyse the experiences of others before they travel. In this sense, word-of-mouth by tourists is a factor to be considered in tourism. Since tourism is based on experiences and familiarity with destinations is reinforced by accumulated experiences, studying the effects of familiarity on tourists' intention to word-of-mouth would be relevant. Furthermore, given that the attitude towards the region visited comprises cognitive and affective dimensions, it would be relevant to analyse the effects of the attitude towards the region on the intention to word-of-mouth. In this sense, this study sought to analyse the determining factors of word-of-mouth in tourism. To this end, a quantitative, cross-sectional survey was carried out, for which data was collected through a questionnaire from a sample of 906 tourists using the Smart PLS software. The results showed that familiarity with the region and attitudes towards the region is essential in tourists' intention to WOM. Therefore, this study supports the idea that tourist destinations should welcome tourists in the best way possible by providing them with greater familiarity with the region so that, through the word-of-mouth generated, it is possible to attract more tourists.
- Jornadas da Comunicação Aplicada 2024 Descobertas pelos caminhos da transformação digitalPublication . Augusto, Luísa; Santos, Sara; Ferreira, SóniaÉ com imensa satisfação que apresento o Livro de Resumos da Conferência Científica integrada nas "Jornadas da Comunicação Aplicada - Descobertas pelos caminhos da transformação digital". Realizada online no dia 14 de junho de 2024, na Escola Superior de Educação do Instituto Politécnico de Viseu, esta conferência científica, inserida no âmbito do Mestrado em Comunicação Aplicada, reuniu investigadores da comunicação, proporcionando um espaço único para a partilha de estudos científicos de elevada qualidade. A conferência científica incluiu uma conferência principal e a apresentação de diversas comunicações que abordaram os mais variados temas dentro da comunicação aplicada. As apresentações científicas foram rigorosamente selecionadas e refletiram a diversidade e profundidade das investigações atuais na área, abrangendo desde a responsabilidade social na comunicação até aos desafios enfrentados nos ambientes online. Gostaria de expressar os meus sinceros agradecimentos à organização pelo convite para participar neste evento científico. A qualidade das comunicações apresentadas e o nível dos debates que se seguiram foram de excelência, refletindo o elevado nível académico dos participantes. A minha experiência como orador principal foi enriquecedora, com um público numeroso e envolvido, uma moderação profissional e perguntas pertinentes que estimularam um debate construtivo. Os temas das comunicações sobre a Comunicação e Responsabilidade Social e os Desafios da Comunicação nos Ambientes Online evidenciaram a relevância e a urgência de refletirmos sobre o papel da comunicação na promoção de uma sociedade mais informada e consciente. Os temas discutidos em profundidade durante a conferência, contribuíram significativamente para a compreensão dos desafios éticos e operacionais enfrentados pelos comunicadores na era digital. Em conclusão, as "Jornadas da Comunicação Aplicada -Descobertas pelos caminhos da transformação digital" representaram uma contribuição valiosa para a comunicação IV empresarial, promovendo a partilha de conhecimentos e o fortalecimento da academia e do mundo empresarial. A importância desta conferência científica reside não só nos estudos apresentados, mas também no seu papel como catalisadora para a investigação futura e para as práticas na área da comunicação. É com grande expetativa que aguardamos as próximas edições destas Jornadas, certos de que continuarão a contribuir de forma significativa para o desenvolvimento da comunicação aplicada em Portugal e além-fronteiras.
- Comunicação ambiental: como promovem os municípios a sustentabilidadePublication . Santos, Sara; Augusto, LuísaOs municípios podem desempenhar um papel crucial no desenvolvimento de políticas sustentáveis, bem como na sua comunicação e sensibilização dos públicos. O presente estudo tem como objetivo analisar a comunicação das práticas ambientais no website dos municípios e a forma como estes promovem a sustentabilidade. O estudo é realizado em três países: Portugal, República Checa e Cabo Verde e seis realidades: Viseu, Lamego, Águeda, Praga e os municípios de Ribeira Grande, Paul e Porto Novo, em Cabo Verde. A análise do conteúdo do website demonstra que o compromisso sustentável assumido pelos municípios também se reflete na comunicação dos mesmos no website. Este estudo traz contributos teóricos e práticos, fornecendo algumas linhas orientadoras para a criação de conteúdo informativo pelas autarquias no website de forma a promover a sustentabilidade ambiental.
- WOM antecedents of city residents: differences between men and womenPublication . Santos, Sara; Santo, Pedro Espírito; Augusto, LuísaThe impact of the COVID-19 pandemic on tourism has reduced the flow of visitors to cities, paralyzing what was a growing sector in recent years. Currently, cities urgently need to attract tourists to their territories. In this dissemination of cities, the role of citizens residing in cities cannot be neglected since, through their word of mouth (WOM), they promote their cities' experiences, infrastructure, and atmosphere. However, the WOM of cities differs between men and women. In this context, our study aimed to explore the factors that influence WOM by men and women residing in cities, identifying that infrastructure, atmosphere, and perceived psychological well-being play an essential role in this influence. Thus, this cross-sectional study obtained data through a questionnaire that resulted in a sample consisting of 428 individuals. The hypothesis test was carried out using SMART PLS software and identified that infrastructure, atmosphere, and perceived psychological well-being positively influence citizens' WOM. In this context, our research contributes to those responsible for cities to develop actions, with their citizens, with the aim of disseminating their heritage and encouraging tourists to visit the territories through them.
- Comunicação e Sustentabilidade Ambiental: conceitos e práticas.Publication . Silva, Paulo; Pato, Lúcia; Campos, Sofia; Augusto, Luísa; Santos, Sara; Sousa, Luis Nuno Figueiredo e; Santo, Pedro Espírito; Mota, Miguel
- Endorser Altruism effects on Narrative Transportation in Video AdsPublication . Augusto, Luísa; Santos, Sara; Santo, Pedro Manuel do EspíritoIt is common for brands’ video ads to include recognisable characters from their customers. Through the notoriety of these characters’ brands stay in the minds of their customers. These characters do not always participate in the ads with the focus on monetary profit and their levels of altruism are forgotten. The impact of these characters’ altruism on the narrative transportation of marketing advertisements has been little studied. Thus, this research aimed to study the effects of endorser altruism on advertising design and narrative transportation. To this goal, it was collected data from a sample of 286 individuals through a self-administered questionnaire. Through structural equation modelling, it was demonstrated that altruism endorser has positive effects on advertising design and narrative transportation. Thus, marketing managers can obtain advantages by including characters with high altruism in their advertisements.
- Examining the role of familiarity in the destination word-of-mouthPublication . Ferreira, Sónia; Santos, Sara; Augusto, Luísa; Santo, Pedro Espírito; Vasconcelos, MariaAfter the COVID-19 pandemic, tourism has grown enormously; this growth has been even more significant in Portugal. The dissemination of experiences by tourists who have already visited a region significantly impacts the interest aroused by other tourists. It is increasingly common for tourists to analyse the experiences of others before they travel. In this sense, word-of-mouth by tourists is a factor to be considered in tourism. Since tourism is based on experiences and familiarity with destinations is reinforced by accumulated experiences, studying the effects of familiarity on tourists' intention to word-of-mouth would be relevant. Furthermore, given that the attitude towards the region visited comprises cognitive and affective dimensions, it would be relevant to analyse the effects of the attitude towards the region on the intention to word-of-mouth. In this sense, this study sought to analyse the determining factors of word-of-mouth in tourism. To this end, a quantitative, cross-sectional survey was carried out, for which data was collected through a questionnaire from a sample of 906 tourists using the Smart PLS software. The results showed that familiarity with the region and attitudes towards the region is essential in tourists' intention to WOM. Therefore, this study supports the idea that tourist destinations should welcome tourists in the best way possible by providing them with greater familiarity with the region so that, through the word-of-mouth generated, it is possible to attract more tourists.
- How Endorser Promotes Emotional Responses in Video AdsPublication . Augusto, Luísa; Santos, Sara; Santo, Pedro Manuel do EspíritoThe importance of advertising on social networks has been growing, and the use of videos has become a more present reality. Understanding the narrative is not always understood by consumers. Closely associated with advertisements on YouTube are influencer marketing and the use of influencers by brands to produce content and narratives about brands, generating greater trust, engagement, and more positive emotional responses. In this sense, understanding how consumers see the narrative and how the video ad generates emotional responses for consumers is still an unexplained issue. This study seeks to fill this gap and studies how video ad elements contribute to positive emotional responses. Through a cross-sectional investigation, data were collected from a group of consumers of a telecommunications brand that were analyzed through structural equation modeling. Therefore, this investigation understands that the endorser is a constituent element of the narrative that promotes narrative transportation and emotional responses.
- The role of quality of life, communication and affective image on residents' WOM in tourism promotion | O papel da qualidade de vida, comunicação e imagem afetiva no WOM dos residentes na promoção turísticaPublication . Oliveira, Adriana José de; Augusto, Luísa; Santo, Pedro Manuel do Espírito; Santos, SaraAo residir num território, o cidadão experiencia a cidade, constrói emoções e vive a sua cidade de forma única. Com a evolução do turismo e aumento da competitividade entre destinos turísticos, o word of mouth (WOM) tornou-se cada vez mais um método estratégico a ser potenciado pelas entidades turísticas e destinos. Em especí co, o WOM que os residentes fazem das suas cidades torna-se cada vez mais relevante para as cidades captarem ainda mais turistas. Assim, realizou-se um estudo com uma amostra de 428 indivíduos que, através de equações estruturais identi cou o papel da qualidade de vida dos residentes, da comunicação e da imagem afetiva no WOM. Esta investigação revela que é importante melhorar a qualidade de vida dos cidadãos e de nir uma estratégia de comunicação e ciente com o objetivo de que os residentes nas cidades realizem cada vez mais word of mouth positivo dos seus territórios.
- Which Factors Influence Word-of-Mouth for Tourism Video Ads?Publication . Augusto, Luísa; Santos, Sara; Ferreira, Sónia; Santo, Pedro Manuel Espírito; Vasconcelos, Maria de AlmeidaNowadays, the popularity of the Internet for advertising purposes and the increasing use of videos to entertain and captivate viewers is undeniable. Short videos have recently gained signicant popularity and have great tourism marketing potential. Given the amount of information on the Internet and social media, it is necessary to make videos and advertisements that stand out. The narrative structure greatly inuences the interpretation of the message in video advertising, mainly when storytelling techniques are utilised. This has a crucial impact on how viewers perceive and immerse in the information. This study presents a model that relates narrative structure, transportation, destination familiarity, and word-of-mouth. Using the PLS-SEM methodology, this model was tested using a sample of 916 participants with the SMART-PLS program. The results of the study show that the structure of the narrative and the level of familiarity with the destination featured in the promotional videos signicantly inuence narrative transportation. This, in turn, improves and promotes word-of-mouth communication. These results contribute to existing research on incorporating narratives into tourism videos and suggest that promotional videos can be a powerful marketing tool for destinations.