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- Motivation and involvement in international tourismPublication . Seabra, Cláudia; Vicente, Margarida; Silva, Carla; Abrantes, José LuísUsing a sample of international tourists travelling in Portugal, Spain and Italy, this study identifies key issues related with tourist involvement. One of the main aspects in the consumer behavior and the decision processes’ understanding is the concept of involvement (Broderick & Mueller, 1999; Dimanche et al., 1993) because it influences the decision rules used by tourists to reach the final decision (Sirakaya & Woodside, 2005). An empirical study of 600 international tourists reveals that motivation to relax influences tourists’ involvement with the trip. A structural model reveals that when tourists are motivated to relax they get directly more involved with their trip (pleasure and information seeking). The motivation to relax also influences indirectly the tourist involvement with the evaluation and quality perception of the trip through its influence on involvement with the trip planning. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.
- Smartphones: o sistema nervoso da comunicação líquidaPublication . Silva, Paulo; Seabra, Cláudia; Cunha, I. F.A utilização das novas tecnologias móveis tornou-se um fenómeno global. Existe “uma cultura jovem móvel global” e uma “emergência da sociabilidade em rede” (Castells et al., 2009: 183-184). O objetivo deste estudo passou por compreender a utilização dos telemóveis pelos millennials, que gratificações procuram e os efeitos sociais gerados pela utilização destes equipamentos. O trabalho desenvolvido, através de uma metodologia mista que reuniu a investigação quantitativa e qualitativa, compreendeu a análise de 649 questionários a jovens adultos e 46 posts das páginas da rede social Facebook, dos principais operadores do setor das telecomunicações, em Portugal. O efeito da vivência da experiência de fluxo, entre outros resultados revelados pelo modelo de equações estruturais, poderá servir de advertência para os próprios utilizadores, pais, empresas e escolas que funcionam como mediadores do ensino da linguagem, através das novas tecnologias.
- WOM antecedents in backpacker travelersPublication . Alves, Sandra; Abrantes, José Luís; Antunes, Maria José; Seabra, Cláudia; Herstein, RamThis study examines the antecedents of Word-of-Mouth (WOM) message content (MC) of backpackers' travelers. How travel motivation, the sense of belonging, social interaction places and cultural activities influence WOM-MC in the case of backpacker travelers. The study tests a model empirically using a survey of 656 backpackers from 75 different countries.
- Pedagogical affect, student interest, and learning performancePublication . Abrantes, José Luís; Seabra, Cláudia; Lages, Luis FilipeUsing a sample of more than 1000 students, this study reveals that students’ perceived learning depends directly on their interest, pedagogical affect, and their learning performance and indirectly on the student–instructor interaction, the instructor's responsiveness, course organization, the instructor's likeability/concern, and the student's learning performance. Likeability/concern indirectly affects student interest by influencing learning performance. The results yield recommendations for schools, department heads, and university administrators.
- Dynamic and operational capabilities for innovation: their influence on export market effectivenessPublication . Vicente, Margarida; Seabra, Cláudia; Abrantes, José Luís; Teixeira, Mário SérgioThis paper analyzes the influence of technological turbulence, organizational management dynamic capability and operational capabilities for innovation on export market effectiveness. Based on the dynamic capability view, we investigate the effect of technological turbulence on organizational management dynamic capability, and how this latter contributes to leverage operational capabilities for innovation in order to benefit performance in export markets. To test the hypotheses, we carry out a structural equation model, using a sample of 471 exporting manufacturers firms that operate from Portugal. The results demonstrate that technological turbulence is an antecedent factor of organizational management dynamic capability, which in turn has a significant impact on the development of firms’ operational capabilities for innovation, specifically innovativeness, innovation strategy, and technological capability. However, the findings only establish that innovation strategy and technological capability have a significant direct effect on export market effectiveness. Implications for scholars and practitioners are discussed along with suggestions for future research.
- Imagem do Centro de Portugal: uma abordagem geracionalPublication . Paiva, Odete; Seabra, Cláudia; Abrantes, José Luís; Reis, Manuel; Andreia, PereiraA imagem dos destinos turísticos é um dos principais desafios na investigação contemporânea em turismo (Nicoletta & Servidio, 2012). Apesar desta atualidade, os primeiros estudos sobre a importância da imagem, no desenvolvimento desses lugares, surgiram na década de 70, com Gunn (1972), Hunt (1975) e Mayo e Jarvis (1981). Desde aí, este conceito e a sua influência no comportamento dos turistas tem-se mantido como um dos mais constantes na literatura (Beerli & Martín, 2004; Pike, 2008). De facto, é consensual a importância do papel desempenhado pela imagem no processo de tomada de decisão e, por extensão, na escolha do destino turístico (Beerli & Martín, 2004), mas também na influência que exerce sobre o comportamento e a satisfação (Pike, 2008; Nadeau, Heslop, O’Reilly, & Luk, 2008). Os destinos turísticos possuem uma imagem percecionada pelos viajantes que o diferencia dos outros, impulsionando os comportamentos e atitudes dos turistas (Lee & Lee, 2009). A imagem dos destinos está associada a uma interpretação subjetiva de sentimentos e crenças dos turistas em relação ao destino (Bigné, Sanchez & Sanchez, 2001), assumindo uma dimensão cognitiva e afetiva. A imagem percebida na mente do turista é mediada pela sua identidade, nomeadamente antecedentes culturais, características sociais, pessoais e psicológicas (Govers & Go, 2005). As características individuais, ou fatores internos, afetam substancialmente a formação da imagem de um território (Ashworth & Voogd, 1990) como é o Centro de Portugal. Os fatores pessoais que afetam a formação da imagem dos destinos turísticos incluem (Beerli & Martin, 2004), entre muitos outros, as características sociodemográficas, nomeadamente a idade ou a geração à qual os turistas pertencem. Após uma análise extensiva da literatura sobre Imagem, especificamente sobre a Região Centro de Portugal, nenhum estudo avalia o impacto das diferenças geracionais na formação da imagem afetiva e cognitiva deste destino turístico. O objetivo deste capítulo é colmatar esta lacuna de investigação. No âmbito deste enquadramento, os objetivos do presente capítulo são: identificar a dimensão cognitiva e afetiva da imagem associada à Região Centro de Portugal, na perspetiva dos turistas, e medir a influência do grupo geracional na formação da imagem do destino turístico. Assim, o capítulo apresenta uma breve revisão da literatura em imagem dos destinos turísticos, caracteriza os grupos geracionais e apresenta a Região Centro de Portugal. Através de uma metodologia empírica por questionário, recolhem-se dados que, depois de analisados, enformam resultados e conclusões deste estudo. Elencam-se ainda as implicações para a gestão e marketing do destino turístico Região Centro de Portugal, tal como as limitações e futuras linhas de investigação.
- The influence of terrorism in tourism arrivals: A longitudinal approach in a Mediterranean countryPublication . Seabra, Cláudia; Reis, Pedro; Abrantes, José LuísThis longitudinal study examines the impact that terrorist attacks within a representative group of European countries can have on the tourism demand of a South European country with no record of terrorism attacks. In order to analyze the connections between terrorist attacks and tourists' arrivals, occurred between 2002 and the end of 2016, an Unrestricted Vector Autoregressive model was used for multivariate time series analysis. The main results show that terrorist attacks have a strong impact on tourist arrivals and confirm the existence of terrorism spillover, namely the substitution and generalization effects phenomena.
- The influence of motivations in tourists’ involvementPublication . Seabra, Cláudia; Silva, Carla; Abrantes, José Luís; Vicente, Margarida; Herstein, RamOne of the main aspects in the consumer behaviour is the concept of involvement because it influences the decision rules used by tourists to reach the final decision. An empirical study of 600 international tourists reveals that motivation to relax, influences tourists’ involvement with the trip. A structural model shows that when tourists are motivated to relax they get directly more involved with their trip (pleasure and information seeking). The motivation to relax also influences indirectly the tourist involvement with the evaluation and quality perception of the trip through its influence on involvement with the trip planning. Discussion centres on the implications of this model to theory and management specifically to the development of tourism and services strategies.
- The Influence of Terrorism Risk Perception on Involvement and Safety Importance to International TouristsPublication . Seabra, Cláudia; Abrantes, José Luís; Kastenholz, ElisabethUsing a sample of 600 international tourists travelling in Portugal, Spain and Italy, this study identifies key issues related with terrorism, risk perception, involvement and safety concerns of international tourists. A structural equation model reveals that tourists are motivated to acquire information about terrorism in the media, revealing attention to and interest in news regarding this topic, which in turn influences directly their risk perception. This risk perception influences directly the tourist’s involvement in trip planning, specifically information seeking before and during the trip. Tourists’ risk perception and involvement finally influences their safety concern. Discussion centres on the implications of this model for both theory and tourism management strategies. Last, recommendations are proposed to tourism service and destination managers and promoters regarding ways to deal with terrorism and tourists’ safety concerns.
- The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillmentPublication . Seabra, Cláudia; Abrantes, José Luís; Lages, Luis FilipeAn empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.
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